As you know, multi-channel selling is the most effective strategy for retail businesses today. Indeed, recent research from our thousands of online retailers shows that the majority of our customers are simultaneously selling products on as many as five marketplaces or shopping carts. Since Amazon and eBay are consistently in the top five marketplaces used by our growing customer base, we knew it was critical to address these connections first as we work to solve the industry-wide problem of effective multi-channel selling.
Unlike other online retailers, Unify users are now able to list and manage their products on multiple channels with no tedious data entry required. Unify Enterprise Edition acts as a bridge between sales channels and QuickBooks, empowering true collaboration between the seller’s accounting systems and marketplace. For more more details on this important new feature, read this.
It’s another exciting day at Webgility, which lately seems to be a frequent occurrence. Today we announce the much anticipated integration between Unify Enterprise and Salesforce, the top CRM platform on the planet. Unify Enterprise is finally the solution for online retailers that can centralize customer information across multiple channels, avoid duplication, and ensure there is an accurate purchase history recorded in Salesforce CRM. For enterprise-level online retailers using Salesforce to manage their customer information, this integration eliminates the need to manually sync their customer data, or operate in the opaque obscurity of duplicate, incomplete, or conflicted records. With this integration, a single set of order data automatically syncs between the seller’s multiple sales channels, their accounting system, and Salesforce, which results in significant time savings and total accuracy.
Throughout the year we gather important information from our customers about what features would really make their lives easier. In fact, we had this wishlist in mind when we relaunched Unify Enterprise (formerly eCC Desktop) in October and now, as promised, today we’re adding still more features to the industry’s most robust and effective e-commerce solution. We’re certain these enhanced capabilities—multi-user collaboration, dropship simplification, and easier reconciliation between programs—will make 2016 the most collaborative and efficient year yet.
We’re happy to report our new and improved products Unify and Unify Enterprise have been very well received since we launched them in October. However, it seems their expanded feature lists have caused customers some difficulty in deciding which one is the best fit for their business. If you’ve had trouble discerning which product suits your company, we sincerely apologize. Hopefully this will clear things up:
Six weeks ago, we relaunched eCC Desktop and eCC Cloud as Unify Enterprise and Unify. Since then, we’ve fielded all manner of questions from current and future customers, the most common of which has been, “Why would you change and rename such a great product?” For us, the answer is simple. Much like the e-commerce industry itself, Webgility and its products have evolved exponentially in a very short period of time. Simply put, the term “e-commerce connector (aka eCC)” had become insufficient for expressing everything that our software does for multi-channel enterprise companies. Continue reading →