We’re blowing our tech stack at Shoptalk 2017

http://go.webgility.com/shoptalk-blow-your-tech-stack-register.htmlJoin us to party, play, win, and earn $50!

It’s time to hit the road again! We’re thrilled to sponsor and exhibit at this year’s ShopTalk 2017, on March 19-22 in Las Vegas. That’s right, Vegas, baby. We’ll also co-host a cocktail party with our trusted partner ShipStation. At the shindig, SMBs can learn how to build their own “virtual ERP”—a technology stack that is simple, smart, and scalable. If you’re in the area, RSVP for the party, which will be held at the Double Barrel Roadhouse on Monday, March 20, from 7-9 p.m. PT, please visit http://go.webgility.com/shoptalk-blow-your-tech-stack-register.html.

As an antidote to the “app fatigue” that plagues today’s online sellers, our virtual ERP will bring efficiency and order to otherwise chaotic workflows and business operations. Made up of the optimum tech stack for e-commerce ease and success, the virtual ERP will empower retailers to focus on doing the things they love—remember that?—while expanding their business with far less effort. In addition, until businesses reach revenue of $50 million, the virtual ERP will provide all the business intelligence, financial insight, and operational stamina of a larger, complex, and costlier integrated system.

ShopTalk is all about next-gen e-commerce, so it’s the perfect place for us to share our virtual ERP. With this new technology stack, we’ll work with trusted partners like ShipStation to bring scale and simplicity to online retailers, letting them focus on business aspirations rather than operational headaches. We look forward to seeing you all in Vegas.

Here are the deets: Join us at Booth #642 to enter their LEGO game “Build a Better Business” and win big. To schedule an on-site 15-minute demo with our sales team and earn a $50 gift card, go to calendly.com/michael-webgility/shoptalk, or email the sales team to schedule a live demo over the phone: sales@webgility.com. For interviews with Webgility leadership, contact Eileen Conway at eileen@zealotcommunications.com or (650) 245-9015. See you there!

Get your tech stack on at SXSW

Get your tech stack on at SXSWCalling all SXSW SMBs! We’re thrilled to be co-hosting an e-commerce industry cocktail party with fellow e-commerce leader ShippingEasy at this year’s SXSW Conference and Festivals. The free event will occur on Monday, March 13, from 6:30-9:30 PDT at Salty Sow. Registration is now open.

At the party, we’ll serve up hearty business-building sustenance along with delicious food and drink. We’ll offer advice for SMBs looking to tap into the revolutionary tech stack, which will bring together best-of-breed software and systems to help SMB retailers build their own “virtual ERP.”

Createad an antidote to the “app fatigue” plaguing today’s online sellers, the tech stack that makes up our e-Commerce Ecosystem will bring efficiency and order to otherwise chaotic workflows and business operations. The tech stack, or virtual ERP, will empower retailers to focus on doing the things they love while scaling more easily than ever. In addition, until businesses reach revenue of $50 million, the virtual ERP will provide all the business intelligence, financial insight, and operational stamina of a larger, complex, and costlier integrated system.

Our executive team is looking forward to enlightening businesses about the future of e-commerce and—aided by some great food and cocktails—explaining how the virtual ERP can help cut their costs so they can grow. We hope to see you at SXSW, which is always one of our favorite stops in our spring travels. To schedule interviews or conference appointments with the Webgility team, please contact Eileen Conway at eileen@zealotcommunications.com.

5 Ways to improve your return process

5 Ways to improve your return processWritten by Oliver Trunkett for ShippingEasy

Returns get a lot of coverage in the e-commerce stats world, as they should. Sellers large and small typically have a returns process in place, however many sellers can benefit from improving certain aspects of their returns process, leading to more loyal customers and long-term revenue benefits.

Online buyers return at a rate of 30% compared to retail’s 8% (source: Invesp infographic). While this may seem alarming, many web-only retailers can have extremely low return rates as a majority of returns in the industry are concentrated around apparel sales. Logically, this trend makes sense. As online shoppers can’t try on the clothes first, they can’t be sure the items will fit which can lead to a return. Despite the compelling stats for apparel, all e-commerce merchants should consider an easy return policy. Nailing returns has great benefits like increasing customer loyalty and shopping experience satisfaction. Huge online retailers like Zappos built their entire business on fast shipping and easy returns. In this post we’ll go over a few ways to boost your entire returns process to reap these benefits.5 ways to improve #ecommerce returns by @ShippingEasy (hint: automation is one of them)… Click To Tweet

1. Make sure your orders are accurate
This may sound simple, but many returns are not because customers don’t actually want what they ordered, but because they received the wrong order entirely. This is actually fairly common in the e-commerce world – customers will often receive an incomplete order, the wrong order, or merchandise from a website they’ve never visited (due to recipient address errors). To ensure that orders fulfilled are accurate and go to the correct destination, I suggest removing the capacity for manual errors by automating as much of the shipping process as you can through integrated shipping software. Software enables you to pull in orders as the customers entered them, validate addresses, generate pick lists to guarantee you’re grabbing the right item from your inventory, and generate packing slips to double check the order has everything inside the box.

2. Have a solid return/refund policy on your website
Clarify specifically which items you only offer partial refunds to or don’t offer refunds at all. A personal tip: If you don’t offer a refund on a specific item, give an explanation to shoppers why you don’t. The extra effort to explain the restricted policy goes a long way. When creating a return policy, it’s easiest to find a tool that can build your policy for you (like Shopify’s free return policy generator – which doesn’t require a Shopify login). These tools will build a working return policy based on parameters you enter.  You’ll receive the groundwork for your perfect return policy which you and then edit further to more closely match your product offerings. This article from TermsFeed goes over many qualities that make a good returns policy and how having one can positively affect your sales. These qualities include: set a lengthy returns period to account for restocking and refunding, offer free returns, look at why items are being returned in an effort to fix it, and more.

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Come learn how to build a better business

Come learn how to build a better businessOur CEO Parag Mamnani and his stellar executive team are looking forward to hitting the road in 2017 to help retailers build a better business. In fact, today we officially announced our spring lineup of e-commerce events and conferences. The Webgility team will be traveling across the nation to share customer and partner success stories while showcasing its market-leading Unify software and revealing the blueprints for building the e-commerce store of the future.

You can hear more about us and meet the team in person at the following spring events:

We look forward to meeting prospects, customers, and partners as we hit the road for the spring show season. We’re all excited to hear your ideas for building the e-commerce ecosystem of the future.

How Unify simplifies operations and Boosts profitability

 

How Unify simplifies operations and Boosts profitabilityOur customers show us record transaction volume and revenue growth

Today we announced a record quarter for customer revenue and activity. And as I predicted, leading the adoption trend are members of the emerging niche economy—small, independent retailers who are building entire industries around specific offerings ranging from coffee roasting to horse grooming.

The days of online retailers trying to be everything to everyone are over. Small retailers are recognizing that you don’t have to be like Amazon to compete with Amazon. All you need to do is tap into the incredibly targeted market needs and software solutions that now exists to build the business of your dreams, finding not just revenue but personal satisfaction along the way. Unify helps companies focus on their business rather than their data management. We’re glad to see more and more companies finding success by embracing our solution in record amounts. Continue reading