FAQs

Ans: If you have eCC v2.3 or higher , please visit the following page for detailed instructions : http://www.webgility.com/installation.php

Ans: This error indicates that your computer does not have one of the applications that is required for eCC to install correctly (specifically the VC++ run time library). To resolve this issue, download the required files from link below and install it. Then continue with eCC installation
http://www.microsoft.com/downloads/.aspx?familyid=32bc1bee-a3f9-4c13-9c99-220b62a191ee&displaylang=en

Ans: Unfortunately, Intuit does not provide a development kit for integration with QuickBooks on Mac so eCC does not integrate with it. If you have a virtual machine installed on your Mac (like Parallels) with Windows, you can install QuickBooks windows version and run eCC within the virtual windows environment.

Ans: When eCC starts up, click on “Activate eCC”. This will open a window, which provides different options based on the type of license you would like to activate. Once you generate a request code for your computer, send it to us and we will respond back with the license key to activate eCC.
For more information: Click Here

If you are having trouble with your license, visit this page to learn about license recovery: http://www.webgility.com/ecc-licenseRecovery.php

Ans: There are couple of requirements that must be followed in order for eCC to work with Window Vista.

- The Vista user account must have its User Account Control (UAC) set to On (as recommended by Microsoft)
- Both QuickBooks and eCC should be run with standard user permissions (NOT elevated to run as administrator).
- Please ensure that you follow the instructions on this page to perform the installation: http://www.webgility.com/vista-installation-guide.php

Ans: This means that you have NULL or BLANK values in the cost or price field of your QuickBooks products. Please go through your QB items list and add a zero "0" or a proper number in the price or cost field wherever its null and this issue will be resolved.

Ans: If a customer does not exist in QuickBooks then eCC will provide 2 options: 1) either it can create the missing customer in QuickBooks or 2) can use the same QB customer for all transactions.

Ans: Yes.

Ans: This error typically occurs if eCC is unable to connect to your online store module due to the reason that server is busy at that point of time. Please try establishing the connection after a few minutes.

Ans: Yes. Webgility provides custom development services. Visit this page to send us your requirements and get a quote: http://www.webgility.com/services-quote-request.php

Ans: With eCC, you can configure multiple online store profiles so it can work with several stores. You must purchase the multi-store license to create more than 1 store profile. Also, if you are looking to install on 2 separate computers, you can purchase a multi-user license of eCC.

Ans: eCC treats all amounts as simply numbers and posts them into QB as-is. It doesn't do any conversions.

Ans: Yes, eCC support QuickBooks Enterprise and QuickBooks Manufacturing editions.

Ans: If you are within 30 days of your purchase or on a support plan with Webgility, you receive free upgrades. Webgility support team will send you an email with detailed instructions and download links to perform the upgrade.

Ans: To resolve this issue please click here

Ans: Yes. With eCC v2.5 and onwards, you can purchase Add-on user licenses to access eCC from multiple computers. The eCC database is stored in a common location so all users have access to it and can work simultaneously. You can also control which user has access to which specific features. Note that Inventory Sync feature is only available to the Admin user

Ans: Yes eCC has an inventory synchronization module that enables you create products in bulk from QuickBooks to Store or vice versa. It also provides the ability to synchronize the price and/or quantity of matching items. It first runs a report to match existing products based on SKU or product name. You can then synchronize the mismatched products or create missing products.

Ans: eCC currently synchronizes the quantity and price fields for a product. eCC also enables you to create missing products in your online store or QuickBooks. Please refer to this chart for details on the Inventory sync features supported across various shopping carts.

Ans: Yes, eCC can designate multiple categories for a product.

Ans: eCC support Inventory items and you must have at least 1 item created in QuickBooks first to use eCC. Create a single inventory item and the try again.

Ans: eCC can download and post Group or Assembly items in QuickBooks transactions and it also enables you to MAP these items with any item in your online store. The only limitation is that eCC doesn¹t enable you to create new Group or Assembly items in QuickBooks.

Ans: When a purchase is made via the online store and you download the order, eCC will try to find a matching product in QuickBooks. If a product match is found it will post the order into QuickBooks and reduce the quantity for that product in QB.

If it doesn't find the products, it will popup a window asking you CREATE the missing product or MAP it to an existing item in QuickBooks.

If you create an order directly in QuickBooks, it will not be automatically updated in your online store. However, with the inventory synch module, you can setup the scheduler to periodically check inventory changes in QB and update your online store.

Ans: Yes. However, it does not directly print FedEx labels. eCC supports Fedex shipping integration via QuickBooks Shipping Manager. eCC will synchronize the required data with QuickBooks so you can generate the shipping labels using the Shipping Manager. Then you can click a button in eCC to get the tracking number for the order from QuickBooks.

Ans: Yes, eCC can integrate with UPS Worldship.

Ans: Yes. With eCC you can post the order to QuickBooks with the customer's shipping details so you can process the shipment using QuickBooks Shipping Manager. After processing the shipment, go back to eCC and click on “Retrieve Tracking Id”. eCC will download the tracking information from your QuickBooks transaction. This tracking information is then saved with the order so it can be easily posted back to your online store.

Ans: Yes. You can set and save default settings for both Endicia and UPS Worldship during store configuration.

Ans: No. You may notice a delay sometimes when processing labels with Endicia Dazzle but this is because eCC is waiting to receive a response from Dazzle. You can configure Endica Dazzle to reduce this communication delay. To do so, click on the “Option” tab and go to “Premium Services”. Make sure you check the option for “Check for XML” and also change the time option to X seconds.

Ans: eCC is not a payment gateway. However, it does provide OFFLINE payment processing in case you want to CAPTURE a previously authorized transaction OR if you'd like to CHARGE the card after checkout is completed. eCC supports QuickBooks Merchant Service, Authorize.net, and Paypal. To use eCC to CHARGE, you must configure your online store to save credit card information. When you download orders, eCC will also download the credit card information and you can click the Payment button to process. To use eCC to CAPTURE ONLY, your shopping cart must save the transaction ID.

Ans: Yes eCC will post the tracking id and order notes back to your online store when you click on “Post to Store” OR if you configure the eCC Scheduler to automatically post orders back to your online store.

Ans: When printing with eCC, the label print history is stored on stamps.com website rather than in your Stamps.com software. Login to Stamps.com website and click on the "View History" tab. On this tab, you'll see a history of all prints. The history page has all of the functionality such as refund requests, tracking, claims. etc.