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Q1: I have purchased eCC, how can I activate the full version?
A: Click on “Activate eCC” under the Help menu. This will generate an authorization code which you must email to us. Based on the request, we will issue an activation code to unlock eCC.
For more information Click Here.
Q2: I have multiple stores. Do I have to buy separate a separate eCC license for each store?
A: No, eCC supports multiple store profiles. You can purchase a multi-store license of eCC and synchronize data with multiple stores using a single installation.
Q3: Does eCC provide payment processing?
A: eCC currently supports Authorize.net, PayPal, and QuickBooks Merchant Service as payment processors. Your online store must be configured to save credit card information in order for eCC to process payments.
Q4: Can eCC synchronize inventory between my online store and QuickBooks®?
A: Yes, eCC supports inventory synchronization. It generates a report of Matched Items, Missing Items and items with conflicting values, also allow you to synchronize quantity and price and create Missing Items in QuickBooks® and online store.
Q5: Does eCC automatically download orders when they are received?
A: Yes, you can configure eCC to automatically download orders at regular intervals. By default, eCC will connect to your store every 5 minutes to download new orders.
Q6: Does eCC support discounts?
A: Yes. eCC will record discounts in your online store and save them as separate line items in the transaction.
Q7: Does eCC generate shipping labels?
A: Yes, eCC can generate USPS labels without postage or you can integrate eCC with Endicia DAZzle to generate USPS labels with postage.
Q8: Does eCC work with QuickBooks Shipment Manager?
A: Yes, eCC works with QuickBooks Shipment Manager. When you process an order with Shipment manager, eCC will retrieve the tracking id from the QuickBooks® transaction.
Q9: Does eCC support group items?
A: Yes. eCC supports group items as a paid add-on. Please contact Webgility to purchase this add-on: sales@webgility.com
Q9: do I configure QuickBooks Merchant Service settings with eCC?
A: You must obtain a connection ticket form QuickBooks Merchant Service. Here is a step-by-step guide.
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eCommerceConnector
