Ans: If you have eCC v2.3 or higher , please visit the following page for detailed instructions : http://www.webgility.com/installation.php

For versions prior to v2.2.1:
eCC has 2 installation components:
1) eCC Desktop software and
2) Online store module: Visit the following links based on your store type:

CRE Loaded	http://www.webgility.com/installation-creloaded.php
CS Cart	http://www.webgility.com/installation-cscart.php
Cube Cart	http://www.webgility.com/installation-cubecart.php
IXXO Cart for Joomla	http://www.webgility.com/installation-ixxo-joomla.php
IXXO Cart Standalone	http://www.webgility.com/installation-ixxo.php
Live Cart:	http://www.webgility.com/installation-livecart.php
Magento:	http://www.webgility.com/installation-magento.php
osCommerce:	http://www.webgility.com/installation-oscomm.php
osCMAX:	http://www.webgility.com/installation-oscmax.php
Pinnacle Cart:	http://www.webgility.com/installation-pinnacle.php
Ubercart:	http://www.webgility.com/installation-ubercart.php
Virtue Mart:	http://www.webgility.com/installation-virtuemart.php
WordPress e-Commerce Plugin:	http://www.webgility.com/installation-wpecommerce.php
X-Cart:	http://www.webgility.com/installation-xcart.php
Zen Cart:	http://www.webgility.com/installation-zencart.php

Ans: This error indicates that your computer does not have one of the applications that is required for eCC to install correctly (specifically the VC++ run time library). To resolve this issue, download the required files from link below and install it. Then continue with eCC installation
http://www.microsoft.com/downloads/.aspx?familyid=32bc1bee-a3f9-4c13-9c99-220b62a191ee&displaylang=en

Ans: Unfortunately, Intuit does not provide a development kit for integration with QuickBooks on Mac so eCC does not integrate with it. If you have a virtual machine installed on your Mac (like Parallels) with Windows, you can install QuickBooks windows version and run eCC within the virtual windows environment.

Ans: When eCC starts up, click on “Activate eCC”. This will open a window, which provides different options based on the type of license you would like to activate. Once you generate a request code for your computer, send it to us and we will respond back with the license key to activate eCC.
For more information:  Click Here

If you are having trouble with your license, visit this page to learn about license recovery: http://www.webgility.com/ecc-licenseRecovery.php

Ans: There are couple of requirements that must be followed in order for eCC to work with Window Vista.

• The Vista user account must have its User Account Control (UAC) set to On (as recommended by Microsoft)
• Both QuickBooks and eCC should be run with standard user permissions (NOT elevated to run as administrator).
• Please ensure that you follow the instructions on this page to perform the installation: http://www.webgility.com/vista-installation-guide.php

Ans: This means that you have NULL or BLANK values in the cost or price field of your QuickBooks products. Please go through your QB items list and add a zero "0" or a proper number in the price or cost field wherever its null and this issue will be resolved.

Ans: If a customer does not exist in QuickBooks then eCC will provide 2 options: 1) either it can create the missing customer in QuickBooks or 2) can use the same QB customer for all transactions

Ans: Yes.

Ans: This error typically occurs if eCC is unable to connect to your online store module due to the reason that server is busy at that point of time. Please try establishing the connection after a few minutes.

Ans: Yes. Webgility provides custom development services. Visit this page to send us your requirements and get a quote: http://www.webgility.com/services-quote-request.php

Ans: With eCC, you can configure multiple online store profiles so it can work with several stores. You must purchase the multi-store license to create more than 1 store profile. Also, if you are looking to install on 2 separate computers, you will have to purchase 2 separate copies of eCC.

Ans: eCC treats all amounts as simply numbers and posts them into QB as-is. It doesn't do any conversions so it will work just fine with any currency.

Ans: Yes, eCC support QuickBooks Enterprise. You must either install eCC on the same computer/server where QuickBooks is installed or follow additional configuration options to enable eCC to remotely access your QuickBooks server. Visit this page for more details: http://www.webgility.com/rds.php

Ans: To apply patch, please click here for detailed instructions.

Ans: To resolve this issue please click here

Ans: Yes eCC has an inventory synchronization module that enables you to create missing products in your online store and vice versa. It first runs a report to match existing products based on SKU or product name. You can then synchronize the mismatched products or create missing products.

Ans: eCC currently synchronizes the quantity and price fields for a product. eCC also enables you to create missing products in your online store or QuickBooks. eCC does not create product variations. Once you create the Parent item using eCC, you can manually setup variations in your online store

Ans: Currently, eCC only supports a single category per product. Once the item is created in your online store, you will have to manually assign the new product to any additional categories.

Ans: eCC support Inventory items and you  must have at least 1 item created in QuickBooks first to use eCC.  Create a single inventory item and the try again.

Ans: eCC can download and post Group or Assembly items in QuickBooks transactions and it also enables you to MAP these items with any item in your online store. The only limitation is that eCC doesn¹t allow you to create new Group or Assembly items in QuickBooks.

Ans: When a purchase is made via the online store and you download the order, eCC will try to find a matching product in QuickBooks. If a product match is found it will post the order into QuickBooks and reduce the quantity for that product in QB.

If it doesn't find the products, it will popup a window asking you to enter additional details about the product (see this screenshot: http://www.webgility.com/eCC-Help/US/ecc-help-dashboard-newOrder-createItem.php). Once you enter the additional fields, eCC will create the items in QuickBooks.

If you create an order directly in QuickBooks, it will not be automatically updated in your online store. However, with the inventory synch module, we provide a feature to synchronize the price and quantity of your inventory (see screenshot: http://www.webgility.com/eCC-Help/US/ecc-help-inventory-management-conflictingitem.php)

In summary, eCC does automate the process of item matching and creation in just one click.

Ans: Yes. eCC supports Fedex shipping integration via QuickBooks Shipping Manager. eCC will synchronize the required data with QuickBooks so you can generate the shipping labels using the Shipping Manager.

Ans: eCC does support integration with UPS Worldship 10.0 & 11.0.

Ans:  Yes. With eCC you can post the order to QuickBooks with the customer's shipping details so you can process the shipment using QuickBooks Shipping Manager. After processing the shipment, go back to eCC and click on “Retrieve Tracking Id”. eCC will download the tracking information from your QuickBooks transaction. This tracking information is then saved with the order so it can be easily posted back to your online store.

Ans: Yes. With eCC v1.5 or later, you can now set and save default settings for both Endicia and UPS Worldship during store configuration.

Ans: No. You may notice a delay sometimes when processing labels with Endicia Dazzle but this is because eCC is waiting to receive a response  from Dazzle. You can configure Endica Dazzle to reduce this communication delay. To do so, click on the “Option” tab and go to “Premium Services”. Make sure you check the option for “Check for XML” and also change the time option to X seconds.

Ans: eCC supports QuickBooks Merchant Service, Authorize.net, and Paypal. To use eCC for payment processing, you must configure your online store to save credit card information. When you download orders, eCC will also download the credit card information and then process payment using the selected processor is simply on the hit of a button away.

Ans: Yes eCC will post the tracking id and order notes back to your online store when you click on “Post to Store”.

Ans: When printing with eCC, the label print history is stored on stamps.com website rather than in your Stamps.com software. Login to Stamps.com website and click on the "View History" tab. On this tab, you'll see a history of all prints. The history page has all of the functionality such as refund requests, tracking, claims. etc.