eCC Feature List

QuickBooks Integration for your online store

eCC makes managing your eCommerce store simple and easy. It's packed with robust features to help you streamline your operations, all while providing a user-friendly interface.

Order Management

ecc order management

Downloading orders from your online store to eCC

  • Download orders into eCC with a click of a button OR
  • Set eCC Scheduler to automatically download orders into eCC
  • Setup eCC to download orders based on order status, date, or number
  • Download orders from multiple online channels

Organizing orders

  • eCC Dashboard shows the latest download and order status
  • Orders are dynamically organized based on processing status
  • Process orders individually or in bulk
  • See if orders have been paid, shipped, posted to QuickBooks, or posted to your online store
  • Re-download orders in eCC by clicking on the Refresh button
  • Search for orders by keyword, name, etc.
  • Adjust the display grid columns as you like
  • Edit or delete orders
  • Generate simple sales graph by time period
  • Export orders - search and export orders in CSV format with adjustable data columns
  • Enter and process new phone orders using customers or products from QuickBooks or Store
  • Orders are automatically organized by sales channel


QuickBooks Synchronization

ecc quickbooks synchronization

Posting customer information into QuickBooks

  • Create new customers in QuickBooks
  • Post new customers information from your online store, including name, company, billing address, shipping address, email, phone, customer type, terms, payment info, and sales rep
  • Update existing customer information
  • Customer matching options - select from a number of naming formats
  • Option to map all transactions to one customer

Posting orders into QuickBooks

  • Post orders into QuickBooks as an invoice, paid invoice (invoice + payment receipt), sales receipt, sales order, or estimate
  • Post orders into QuickBooks POS as sales receipt or sales order
  • Create purchase orders for all order, out-of-stock items, or items marked for Drop Ship (for QuickBooks Financials only)
  • Post Amazon/eBay expenses and fees as a check or bill. Configurable options for vendors, expense line items, etc.
  • Import Amazon Settlement reports
  • Post shipping charges and discounts
  • Post taxes (flexible tax options for single state and multi-state taxes)
  • Post shipping and payment details with the transaction
  • Post order notes as a line item or in the Memo field
  • Generate transaction number using QuickBooks or online order number
  • View posted transaction in QuickBooks Financials

Synchronize customers with QuickBooks

  • Create customers in QuickBooks on the fly
  • Synchronize Online store customer information with QuickBooks
  • Create customers from QuickBooks to online store (limited to certain carts)

Synchronizing orders

  • Support products with attributes - options/attributes (e.g., size, color, etc.) are saved in the item description in QuickBooks
  • Support configurable, grouped products and bundled products (available for Magento store)
  • Post orders to multiple QuickBooks files - one store can post to one QuickBooks company file.
  • Purchase additional stores to connect multiple stores or QuickBooks files.


Shipping Management (Shipping Module)

ecc shipping management

Post orders back to your online store

  • Update order status in store- post the order as complete or a status of your choice
  • Post shipment tracking number - tracking number is posted into the corresponding field in the order
  • Email notification to customers - eCC triggers the email notification from your online store to the customer

Post shipping to QuickBooks

  • Post shipping charges as a line item
  • Post shipping method and tracking ID as a line item in sales receipts, invoices, sales orders, and estimates

Processing shipping labels in eCC

  • Generate USPS labels with DYMO Endicia, Endicia DAZzle and Stamps.com
  • Process USPS labels without postage
  • Generate UPS labels with UPS Direct or UPS WorldShip (UPS Ready certified)
  • Generate FedEx labels with FedEx (FedEx CSP certified)
  • Get shipping rates with DYMO Endicia, FedEx. Stamps.com and UPS Direct
  • Validate shipping address with FedEx, Stamps.com and UPS Direct
  • Retrieve UPS and FedEx tracking ID from QuickBooks Shipping Manager
  • Manual shipping - enter shipping method and tracking number manually
  • Generate shipping labels in bulk with one click
  • Generate multiple shipments per order and track the order at shipment and item level
  • Perform multi-packaging shipping with UPS Direct or UPS WorldShip
  • Validate shipping address and compare shipping rates with FedEx, Stamps.com or UPS Direct
  • Set domestic and international shipping default with FedEx, Stamps.com, DYMO Endicia, Endicia DAZzle, UPS Direct and USPS
  • Generate packing slips - customize slips with company logo, footer text, columns, paper size and printer
  • Generate customizable Pick Lists to make pick and pack faster


Product Management (Product Module)

ecc product management

Product matching

  • Fields used to match items from your online store - SKU, product ID, and model number (depends on your store type)
  • Fields used to match items from QuickBooks - item name and number in QuickBooks
  • Fields used to match items from QuickBooks POS - item number, item name, ALU, and UPC
  • Formula to match variants - specify a formula to match variants with 2 attributes

Product Sync

  • Create new items in QuickBooks from your online store
  • Synchronize product price and quantity (available quantity or on-hand quantity) in batches
  • Inventory reports - generate reports of matched, missing or conflicting items between your online store and QuickBooks
  • Ability to manually map items if inventory doesn’t match up
  • Upload images from QuickBooks POS to store, or from local directory to store, or from store to QuickBooks POS

Managing Products in eCC

  • Download products from your online store to eCC in batches of tens to thousands
  • Manage store items (name, SKU#, quantity and price) in eCC
  • Manage QuickBooks items (item name/number, sales description, item type, OnHand quantity, price) in eCC
  • Select QuickBooks items to be drop-shipped
  • Select which items in QuickBooks and your online store to be synchronized
  • Features vary for different store types and QuickBooks versions. Click here for a summary of eCC product management features.


Automation with eCC Scheduler

ecc scheduler
  • Automatically download from your online store - orders, items, customers and settings into eCC
  • Automatic download from QuickBooks - download items, customers and settings into eCC
  • Automatic posting of orders back to your online store - send completed orders back to your online store with tracking information
  • Automatic posting of orders into QuickBooks - post paid and shipping orders into QuickBooks
  • Automatic synchronization of item price and quantity - continually update the price and/or quantity of products
  • Automatically process multiple store profiles
  • Automatic database backup


Offline Payment Processing (Phone orders or delayed capture)

  • Process credit cards via Authorize.net, PayPal and QuickBooks Merchant Service (CC info required and not recommended)
  • Capture authorized payments via Authorize.net and PayPal Pro (Authorized Transaction ID required)
  • Manual payment - enter payment method and transaction ID manually
  • Reconcile transactions - transactions via QuickBooks Merchant Service are matched up with your QuickBooks transactions so they can be easily reconciled


Multi-user Access

  • Add more users to eCC to access from multiple computers simultaneously
  • User-level permissions for certain features
  • Concurrency - automatic record locking and unlocking to prevent users from over-writing changes
  • Product management - restricted to the Admin user only


Multi-channel Management

  • Add more online shopping carts to eCC by installing the eCC Store module for that particular cart
  • Toggle between each online store or marketplace within eCC
  • Post orders from all store to QuickBooks or QuickBooks POS
  • Synchronize product catalog, quantity and price between QuickBooks and all stores


Maintenance, Upgrades & Backup

  • Download the latest version of eCC and eCC Store module from the Webgility customer portal
  • Create a backup of your database
  • Archive older orders in a separate database to improve performance
  • Order History - review detailed summary of order processing
  • Error handling - view error logs and email error reports to Webgility Support
  • Set eCC Scheduler to automatically backup the database