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We’ve got you covered

With a week-over-week 98% Customer Satisfaction rating, our support team is the best in the industry. Webgility experts in business, finance, and e-commerce make sure you get the most out of our solutions, and then some. Have a look at our reviews—they prove that helping your business succeed is our only mission in life. Seriously.

Webgility support

Expert Support

Our Support Team receives a 98% Customer Satisfaction rating week over week. Support is available Monday through Friday between the hours of 6:00 a.m. - 6:00 p.m. and Saturday between the hours of 8:00 a.m. and 4:00 p.m. Pacific Time.

To reach our Support Team, submit a Help Desk request and Support will contact you shortly.

Webgility customer success team

Customer Success

Our Customer Success Advisors are experts on Webgility products, e-commerce business, and finance. Helping you get Unify Enterprise set up and running for your business is what we do best.

Our Professional Services are tailored to your business needs and are designed to help you make the most of Unify Enterprise and your e-commerce accounting.

Webgility QuickBooks Consultation

QuickBooks Consultation

Our dedicated QuickBooks ProAdvisors are happy to advise you on the best way to use QuickBooks and Unify Enterprise to manage your e-commerce accounting.

What’s more, their insider e-commerce accounting tips and tricks will help you maximize Webgility’s solutions to improve workflows throughout your entire business.

Onboarding Package

Get started with Unify

  • Installation and Setup
    Our Customer Success Team will connect Unify to your online stores and accounting platform. We’ll even configure the store profile to work with your business and accounting settings, including how transactions are recorded and mapping products and inventory between your online store and accounting software.
  • Additional Setup
    If you have purchased the Advanced level and above, we’ll connect Unify Enterprise Edition to your shipping processors to print shipping labels. We can also move Unify Enterprise Edition to another computer and set up new store connections.
  • Duration
    Approximately 45 minutes to 2 hours. Available for Unify Enterprise Edition and Unify


Get everyone on board

  • Maximize Your Purchase
    We’ll walk you through best uses for Unify in your day-to-day operations, including posting orders to your accounting software, syncing inventory, and processing orders. We also offer training for new team members and refresher training for your staff.
  • Duration
    Approximately 1 hour. Purchase additional hours as needed. Available for Unify Enterprise and Unify

Accounting Consultation

Easy access to expert knowledge

  • Your Personal QuickBooks ProAdvisors
    A Certified QuickBooks ProAdvisor will share insider best practices on integrating QuickBooks with Unify Enterprise to effectively manage your e-commerce accounting.
  • Duration
    Approximately 2 hours. Purchase additional hours as needed. Available for Unify Enterprise Edition
Services reviews
The attitude, availability, and skills of Webgility's customer support team are remarkably strong. I am so glad you guys are out there.
—Irl Cramer, The Alex Cramer Company
Services reviews
Webgility's customer success team showed patience and concern with all issues and questions I had during onboarding.
—Naomi Azeez, Sweet Sunnah
Services reviews
It's been a pleasure working with Webgility. Thank you a million times over for creating software that actually does what you say it will do. And thank you for giving excellent customer service.
—Angie, Sow True Seed