Get Support for eCC
The Webgility team is here to help you with any support issues you may have with eCC. We provide support during the free trial period and with all eCC subcription plans to ensure that your eCC is up-to-date and running smoothly.
If you're using eCC v2 or older, please upgrade to the latest version to receive the necessary support.
Here are some useful resources:
Knowledge Base
Visit our knowledge base for help articles across a number of categories and frequently asked questions.
Online Help Docs
Want help with eCC or see how eCC would work with your online store? View eCC online help docs or video page for a step by step guide to eCC.
Submit a Ticket
If you are encountering an error with eCC, you can visit our Support Center to submit a support ticket. We're available on weekdays from 8am to 5pm PST and we respond to most tickets within hours. Our team is available even in the evening or weekends for emergencies.
Email Support
If you'd prefer not to use our Ticket system, you can also email us: support@webgility.com with details on the error you're facing. We're available on weekdays from 8am to 5pm PST and we respond to most emails within hours. Our team is available even in the evening or weekends for emergencies.
Phone Support
If you'd like to speak to someone , you can also give us a call at (415) 666-2621 and use the following extensions:
- If you have a sales question or would like to learn more about our products and services: Extension 1
- If you’re running a trial of eCC and need assistance in configuring eCC: Extension 2
- If you’re an existing customer and have an error with eCC: Extension 3
We're available by phone on weekdays from 8am to 5pm PST. If the lines are busy, we may not answer but please do leave a message and we'll get back to you within a few business hours.
Professional Service Packages
We also offer professional installation, setup and training packages, where we'll get your eCC setup and running right away. For more information, click here
