Support: Webgility

support

The Webgility team is here to help you with any support issues you may have with eCC. Technical support is provided through our web-based Help Desk system. From our Help desk, you can submit a trouble ticket, track an existing ticket or browse our extensive Knowledgebase. We respond to most tickets within hours and our team is available even in the evening or weekends for emergencies.

If you'd like to speak to someone instead, give us a call at (602) 476-2738. We're available by phone on weekdays from 8am to 5pm PST. If the lines are busy, we may not answer but please do leave a message.

Are you a Web Designer, Developer or QuickBooks Advisor looking to offer eCC for your customers? Visit our developers page.

eCC Online Help

You can access all the help pages for eCC by visiting the links below:

Support Options

	During Free Trial	Within 30 days from purchase	Annual Support Plan	No Support Plan
Type of Support Requested

Installation or Setup issues	Included	Included	X	X
Email & Chat Support	Included	Included	Included	X
Phone Support	Included	Included	Included	X
Software Issues	Included	Included	Included	X
Download Upgrades	Included	Included	Included	Buy upgrades

Professional Installation, Setup or Training	Buy Professional Install Package
Custom Development	Submit a Quote Request

PRICING	FREE	FREE	$299 (buy now)	$100/hr (min $25 per incident)

Why do you need support?

Although eCC runs without hiccups, if you decide to change your settings, upgrade your server, change your shipping carrier, change your shopping cart, etc. after some time, a support plan will come in really handy. You can email or chat with us to get help or even call us for emergencies. Most importantly, a support plan gives you peace of mind because it ensures that you get the latest eCC and new features without paying any extra cost. Shopping carts are releasing new upgrades all the time. Even QuickBooks goes through routine updates. With a support plan, you get free upgrades so you're assured that eCC will run smoothly and support any changes in your business.

Not sure?

No problem. You can purchase a support plan at any time. You can also opt to purchase individual eCC upgrades or pay for support as needed.

Installation, Setup & Training

We offer packages to help you install, setup and get trained in using eCC. Setup and training is conducted online using Gotomeeting and can be scheduled per your convenience. Once you purchase a package, you'll be asked to send in your FTP access details so we can install the eCC online store module and also schedule a time to install eCC on your desktop.

The not-so-fine print: