NEW FEATURE: 1-Click Accounting for Amazon

Webgility 1-Click Accounting for AmazonEcommerce sellers have been asking, and today we’re delivering.

We’re thrilled to announce a fast and easy way to settle and sync Amazon deposits and costs with QuickBooks Online or Xero. Webgility 1-Click Accounting for Amazon is a new enhancement to our Webgility Unify software that allows sellers of all sizes to automatically post Amazon orders, refunds, expenses, and payments into accounting software. In doing so, this feature eliminates the need for any additional data entry or a separate clearing account.

Why does this matter so much to Amazon sellers? Because settling up properly is a key making more money on the world’s biggest marketplace. And since most Amazon sellers operate with wire-thin margins, they need to have more visibility into sales, fees, and returns in order to turn a profit. Amazon sellers also need detailed information in their trend reports, in a much more granular fashion than they can get from Amazon. Webgility Unify provides sellers with automation, data analytics and business insights to help them reduce data entry costs, improve margins, and drive higher ROI on Amazon.

Because the Amazon Settlement Report contains settled, unsettled orders, and refunds from previous sales cycles and is only delivered by Amazon every two weeks, it’s difficult for sellers to reconcile their accounts between reports. This forces the creation (and maintenance) of a separate clearing account for Amazon sales that come in during that period. Webgility 1-Click Accounting allows sellers to instantly—and automatically—settle in accounting all in one batch once they receive their Amazon Settlement Report.NEW 1-Click #Accounting for @Amazon--a fast, easy way to settle costs with @QuickBooks or @Xero #Unify Click To Tweet

Webgility Unify makes reconciliation easy for both sellers and their accountants. With Webgility 1-Click Accounting, Amazon sellers can now see a complete list of orders from the current settlement period, whether they’ve received payment from Amazon, and what Amazon has charged them in fees and expenses.

With Webgility 1-Click Accounting Amazon, sellers can:

  • Automatically post Amazon orders, refunds, expenses, and payments as a batch directly into QuickBooks or Xero
  • Instantly reconcile the seller’s accounting with their Amazon Settlement Report with no additional data entry
  • Sync Amazon sales and refunds daily—individually or as a batch
  • Track Amazon fees/expenses as separate transactions or records them as one line item
  • Sync historic data from Amazon Settlement Reports going back 120 days

For an even deeper dive into this new feature, join our CEO, Parag Mamnani on a webinar on February 22, 2018 at 10 a.m. PST / 1 p.m. EST: Mission Possible—Easy Amazon Reconciliation.

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New! Enhanced Unify integration with Xero

New! Enhanced Unify integration with XeroNew Unify integration simplifies sync with leading solutions from ShipStation, ShippingEasy, Skubana, and SkuVault

Today we announced an enhanced integration with cloud accounting software company Xero (NZX: XRO, ASX: XRO) that makes syncing of financials, inventory, and shipping data with leading systems easier than ever.

The upgraded integration enables sellers to sync data between Xero and shipping apps such as ShipStation and ShippingEasy, quickly track revenue across sales channels, and record expenses and fees from marketplaces such as Amazon and eBay simply and accurately. In addition, new features allow sellers to better utilize the power of Xero’s built-in inventory capabilities by syncing price and quantity with online channels, and automatically building their inventory list in Xero from their sales channel data. Also with the new integration, sellers can keep up to date on vendor purchase orders when using advanced inventory tools such as Skubana or SkuVault.

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The Walmart integration you’ve been waiting for!

The Walmart integration you've been waiting for!Our new integration eliminates data entry between Walmart Marketplace and QuickBooks

We’re thrilled to announce a Beta program of a new integration with Walmart Marketplace that can empower you to radically simplify operations by managing your Walmart Marketplace sales orders, QuickBooks accounting, multi-channel inventory, and shipping all from one place. This important integration comes as Walmart last week reported 63% in e-commerce sales and 69% growth in gross merchandise volume, mostly from Walmart.com. Continue reading

Hiring Oxymorons

Hiring OxymoronsFour essential character conflicts to look for in customer support employees, and the one single quality they all must possess

I’ve been in the management and customer service business for longer than I care to admit, but as the decades have rolled by, I’ve learned a thing or two about what to look for when hiring and training a stellar customer success team. And at the risk of offending sensitive ears, I think it’s worth stripping off the candy coating of HR for a minute to lay out the bare necessities required of anyone who represents your company to your customers. Too often in writing job descriptions and interviewing candidates, we focus on ascending progression of job titles, tech-dependent skill sets, and required degrees and certifications. Instead, look for customer success representatives with qualities that are unique to the human experience. To create a customer service team that performs at the highest level, learn to look for these four character conflicts.  Hiring Oxymorons: 4 character conflicts to look for in customer support employees #HR #HumanResources… Click To Tweet

Driven by results, but also enjoys the process
Results-driven employees can be a dream to manage, but not without the discipline and patience that’s often required when learning about a customer’s issues. Sure, it’s great to be able to check a box and provide support for a customer in minutes. But in many business, especially in the world of SaaS, it’s often necessary to approach customer issues with a set standard for process of elimination and a structured diligence. Many people find this infuriating. Ideally, you hire folks who can’t help but mull over clients’ cases after hours, despite the fact that you’re not paying them to do so. When interviewing, ask about a time when they had trouble solving a problem and ask about their approach, how long it took, if they felt like giving up, and whether or not they sought help. If this Sherlock Holmes quality is in their nature, they’ll probably have a few examples to share and likely report fairly specific details of their problem-solving process as well as deep satisfaction at finding a solution to the problem. Continue reading

See you at Bronto Summit and Pitney Bowes Retail (R)evolution™

See you at Bronto Summit and Pitney Bowes Retail (R)evolution™Join us to learn how to Build a Simple, Smart, Scalable Online Retail Tech Stack

We’re thrilled to announce that we’ll be sponsoring and exhibiting at Bronto Summit, the leading commerce marketing event, to be held April 24-27 in Las Vegas. And if you’re in the Florida area, our Vice President of Marketing and Partnerships Christina Del Villar will be attending the Pitney Bowes Retail (R)evolution™ in Orlando April 24-26. To meet with sales at Bronto Summit, please contact sales@webgility.com. For all media inquiries and to meet with Christina Del Villar in Orlando, please contact Eileen Conway at eileen@zealotcommunications.com.

At Bronto Summit, in addition to a partner luncheon, we’ll be demonstrating how to build a simple, smart, and scalable tech stack in Booth 13 of the Commerce Cafe. Of course you’re all invited to stop by and enter their “Guess the LEGOs” game for a chance to win an Amazon Echo. All entrants will be awarded with a bag of LEGOs, and a winner will be chosen daily.

As you may know, an e-commerce tech stack is an antidote to the “app fatigue” plaguing merchants today. Our Unify software is the anchor of an efficient tech stack, integrating with best-of-breed online retail solutions—bringing seamless automation, order, and scale to otherwise chaotic workflows and business operations. What’s more, Unify provides all the business intelligence, financial insight, and operational stamina of a larger, complex, and costlier integrated system. Unify and an e-commerce tech stack empower online retailers to focus on their passion rather than their operations.

To be successful, e-commerce companies need more than a great product—they need to scale easily and streamline operations. With our essential technology stack, online retailers can focus on their business aspirations rather than operational headaches. We look forward to showing everyone the future of e-commerce at these key events. See you there!