Key Trends in Ecommerce Fulfillment

Key Trends in Ecommerce FulfillmentWhy a complete view of multichannel retail business is critical to success.

Webgility customer and mountain bike apparel retailer Club Ride Apparel recently faced a customer satisfaction challenge. The online company, which was founded in 2008, was growing rapidly and had graduated from QuickBooks to more sophisticated tools to manage its fulfillment through multiple sales channels. But without integration between sales, its ecommerce platform, its customers, and its inventory, Club Ride often found itself unable to fulfill customers’ orders quickly—or even at all. As a result, its brand equity was suffering.

Club Ride’s dilemma isn’t uncommon among retailers. Many merchants now sell through multiple sales channels—including online marketplaces, custom websites, and brick-and-mortar locations—and must deliver orders to customers accurately and quickly to compete in today’s competitive retail arena. While this adjustment increases the seller’s ability to scale, it also creates a new kind of chaos around data management and logistics when it comes to inventory, fulfillment, and shipping. Learn how to save up to 50 hours per month on data entry and increase order volume by 20%. #Automation Click To Tweet

Adding to these challenges, free shipping and even free overnight shipping have become obligatory. Whether built into the order price or not, consumers simply do not like to see shipping charges on their orders. And because shipping costs are directly tied to profit margins, it is now essential that retailers get the best possible pricing for shipping and have the freedom to choose which provider is best suited for each order. Continue reading

3 Ways to Use Automation in Your Ecommerce Business

3 Ways to Use Automation in Your Ecommerce Business Tips for leveraging technology to reduce busywork, improve productivity, and save money for your business.

When it comes to ecommerce, automation is a solution to many time-consuming tasks that overfill the typical day of an online seller. From a logistical point of view, automation literally moves data from one business system to another. It eliminates the need for manual data entry and saves you time and money to focus on what you do best—selling. But examined from a broader perspective, the benefits of automation can be total game-changers for an online business. For example, automation can help you increase profits and create a marked competitive advantage. There are plenty of companies that provide software for all aspects of your business—your front office sales and marketing and your back-office operations. In this post, we focus on the back-office, specifically operations and accounting.

  1. Automate order processing. Most successful ecommerce sellers use multiple systems across their business and sell from multiple places—at the very least, on a custom website platform like Shopify or Magento and on a marketplace like eBay or Amazon. This can create operational havoc as data flows through their inventory, shipping, and accounting systems. To get this under control, you want to automate all processing by sending a single, accurate set of order data from inception to the bank account. With automation, you can do all of this with no manual data entry and exactly zero errors. When there are no errors introduced during order processing, correct sales tax is charged, the correct item is chosen, inventory is kept up-to-date across all sales channels, shipping labels are accurate, and tracking information is available immediately to share with the customer.Check out 3 Ways to Use Automation in Your #Ecommerce Business by @paragmamnani #sellmore #unify Click To Tweet

    With manual data entry, when any one of these basic tasks goes awry, the customer’s trust in the seller is lost, sometimes for good. Technology’s role in building consumer trust cannot be understated, according to KPMG’s global report The Truth About Online Consumers: “Regardless of how many attributes a company has that will earn the trust of their customers, not having the right systems in place to protect that trust can be catastrophical.”
  1. Automate tracking of revenue and expenses. As a multichannel seller, it’s easy to lose sight of the financial performance of your business and keep tabs on all the costs you’re incurring. When marketplaces like Amazon provide bi-weekly settlement reports or platforms like Magento create complicated spreadsheets of your transactions, sellers often find themselves down a rabbit hole of data. Unless you’re planning on getting a bachelor’s degree in data analytics, you’re better off using software that can help you bring data and insights from across all sales channels and systems into one place.

Simply put, automating the tracking of revenue and expenses is key for online sellers who want to know their profit and grow their business. Sound like all sellers? Unless you promptly account for both the money coming in and the money going out—in payment processor fees, marketplaces fees, warehouse fees, fulfillment expenses, and shipping costs—of your business, you’re flying blind. In fact, operating without real-time visibility into operational expenses ensures the financial growth of your business will be stunted, and puts your business at a high risk of failure.

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NEW FEATURE: 1-Click Accounting for Amazon

Webgility 1-Click Accounting for AmazonEcommerce sellers have been asking, and today we’re delivering.

We’re thrilled to announce a fast and easy way to settle and sync Amazon deposits and costs with QuickBooks Online or Xero. Webgility 1-Click Accounting for Amazon is a new enhancement to our Webgility Unify software that allows sellers of all sizes to automatically post Amazon orders, refunds, expenses, and payments into accounting software. In doing so, this feature eliminates the need for any additional data entry or a separate clearing account.

Why does this matter so much to Amazon sellers? Because settling up properly is a key making more money on the world’s biggest marketplace. And since most Amazon sellers operate with wire-thin margins, they need to have more visibility into sales, fees, and returns in order to turn a profit. Amazon sellers also need detailed information in their trend reports, in a much more granular fashion than they can get from Amazon. Webgility Unify provides sellers with automation, data analytics and business insights to help them reduce data entry costs, improve margins, and drive higher ROI on Amazon.

Because the Amazon Settlement Report contains settled, unsettled orders, and refunds from previous sales cycles and is only delivered by Amazon every two weeks, it’s difficult for sellers to reconcile their accounts between reports. This forces the creation (and maintenance) of a separate clearing account for Amazon sales that come in during that period. Webgility 1-Click Accounting allows sellers to instantly—and automatically—settle in accounting all in one batch once they receive their Amazon Settlement Report.NEW 1-Click #Accounting for @Amazon--a fast, easy way to settle costs with @QuickBooks or @Xero #Unify Click To Tweet

Webgility Unify makes reconciliation easy for both sellers and their accountants. With Webgility 1-Click Accounting, Amazon sellers can now see a complete list of orders from the current settlement period, whether they’ve received payment from Amazon, and what Amazon has charged them in fees and expenses.

With Webgility 1-Click Accounting Amazon, sellers can:

  • Automatically post Amazon orders, refunds, expenses, and payments as a batch directly into QuickBooks or Xero
  • Instantly reconcile the seller’s accounting with their Amazon Settlement Report with no additional data entry
  • Sync Amazon sales and refunds daily—individually or as a batch
  • Track Amazon fees/expenses as separate transactions or records them as one line item
  • Sync historic data from Amazon Settlement Reports going back 120 days

For an even deeper dive into this new feature, join our CEO, Parag Mamnani on a webinar on February 22, 2018 at 10 a.m. PST / 1 p.m. EST: Mission Possible—Easy Amazon Reconciliation.

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Introducing an Even Easier Way to Sell

Introducing an Even Easier Way to SellToday we’re thrilled introduce a new pricing structure and several powerful new features designed to grow with your business, ranging from an easy self-service option to a feature-rich, fully supported offering. For this new pricing and details, please visit http://www.webgility.com/pricing.

As you may know, our flagship product Unify automates back-office data and provides a single dashboard from which ecommerce businesses can easily streamline workflows, control operations, and focus on growth. With this new pricing—along with Unify’s revamped website and product onboarding—we will empower even more SMBs to take on the Goliaths of the ecommerce industry. Among the new features we announced today, Unify will offer more comprehensive summary view of a business—showing sales for yesterday, the current day, and historical—for both single-store and multichannel sellers. What’s more, Unify’s automation capabilities have been expanded, completely banishing costly manual data entry from the world of the small business owner. 

We founded Webgility to level the ecommerce playing field for all sellers. Ensuring that our pricing is easily accessible to businesses of all sizes is an important part of this goal. We look forward to welcoming even more SMBs into the Webgility family, and making it easier for each of them to grow their business.

Our Unify software is the #1 back-office software for ecommerce sellers. Unify allows sellers like you to connect all apps, including stores, marketplaces, inventory, payments, shipping, and accounting and track and manage all back-office operations from a single dashboard. Unify also syncs and tracks data and gives sellers like you financial reports and analytics to help them increase efficiency, gain valuable insights to improve margins, and compete with world-class tools formerly only available to larger retailers. For more information about Unify, please visit http://www.webgility.com/accounting/.

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NEW: Major upgrades to Unify

NEW: Major upgrades to UnifyIt’s been a minute since we’ve made big changes to Unify, so please take a look

Today’s news is big. In fact, our product team has been hard at work for months developing enhanced features specifically aimed at making business easier for online sellers. Because that means something different to each of our customers, this list of enhancements covers a lot of territory. Read on to find out more, and click the hyperlinks to see a detailed description and instructions for using each feature. 

Inventory management made easier 

  • Automatic Inventory Sync: You can now automatically keep inventory synced in your accounting across sales channels. This feature can be scheduled to run hourly or nightly. Now managing your inventory will take even less effort.
  • Product Returns Sync: When merchandise is returned to your store, you can now sync and adjust your inventory across sales channels to reflect that item. To help your bottom line, this returned merchandise can promptly re-enter your inventory and be sold again.Hey #sellers: Now #Unify by @Webgility makes #ecommerce even easier. #Upgrades Click To Tweet
  • Warehouse Inventory Tracking: QuickBooks Desktop users who fulfill orders from multiple warehouses can now track inventory by location. This is helpful for those who’d like to scale their business and stay sane at the same time.
  • Real-time Assembly Build: Unify can now post assembled products in QuickBooks Desktop as orders are received in real-time. This feature allows you to still make a sale even when quantity of an assembled product falls to or below 0.

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