The holiday season is well under way! Is your eCommerce business ready for the high volume, shipping deadlines, and demanding shipping requests and services? We’ve compiled these 5 handy tips to help you through the holiday rush.
1. Mark important shipping service dates
Make sure you know when FedEx, UPS and USPS are open for service. Here are their shipping calendar for November and December 2013:
- FedEx (http://www.fedex.com/us/holiday/holiday-service-schedule.html)
- UPS (http://compass.ups.com/ups-holiday-calendar/)
- USPS (http://about.usps.com/news/electronic-press-kits/holidaynews/2014/)
2. Streamline your shipping process
Many businesses use more than one shipping carrier. By consolidating your shipping accounts, you can streamline your order fulfillment. Webgility’s Shiplark and eCC Desktop integrate with your online channels and shipping processors (FedEx, UPS, Endicia, Stamps.com and Express1), so you can process all of your online orders and instantly generate shipping labels from one place. Completed orders are automatically posted back to your online store with the updated order status and shipping information, and customers are notified immediately. Black Friday, Cyber Monday, and the holiday orders can be processed and ready for pickup in a timely matter.
- Get a free trial of Shiplark and start zipping through your orders!
- If you’re using QuickBooks as well, try eCC Desktop to sync your online store, shipping and QuickBooks in one place.
3. Let your customers pick up their package from anywhere
With holiday travels, people won’t always be available to receive their packages. Give them the flexibility to pick up their packages from anywhere. Amazon and FedEx provides lockers and retail locations where customers can conveniently pick up their packages. Leveraging their 24,000 FedEx Office retail locations across the country, FedEx offers Hold at FedEx Location service and have partnered with Webgility to launch the Hold at FedEx Location plugin (available for free at Magento Marketplace). The plugin offers another shipping destination option for customers at checkout where they can select a FedEx Office location to have their packages shipped to. Not only is this convenient for customers, but it also avoids missed delivery attempts and unnecessary returns.
4. Ensure shipping safety with shipping insurance
There are millions of packages being shipped daily. UPS and FedEx are expected to pick up over 34 million and 22 million packages, respectively, on Cyber Monday, December 2nd. With the high volume of shipments, you want to make sure your packages are not damaged or lost. Shipping insurance helps mitigate these risks.
FedEx and UPS automatically cover up to $100 of declared value on a package for domestic shipping. USPS has $100 coverage for Priority Express Mail and $50 coverage for Priority Mail with barcodes. This is the maximum liability the carriers are responsible in the event the package is damaged or loss during transit. If you want extra protection for packages that are worth more than $100, you’d need to purchase additional insurance. The rates are different across carriers.
If something unfortunate happened to your package, you can file a claim for the damage or loss goods with the respective carrier.
- USPS: https://www.usps.com/ship/file-domestic-claims.htm
- FedEx: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/
- UPS: http://www.ups.com/content/us/en/resources/service/claims/hlp/damage_process.html
5. Save money while still protecting your packages
Online shipping insurance service providers, like InsureShip, offers discounted shipping insurance that is lower than the rates offered by FedEx, UPS, or USPS. Webgility partners with InsureShip to provide additional insurance with Webgility Insurance. From the backend, InsureShip will handle the claims and liability in the event of loss or damaged shipments. So while you’re processing your orders within Shiplark or eCC Desktop, you can add extra protection on goods with a declared value greater than $100.
We hope these shipping tips can help streamline your order fulfillment and better manage your eCommerce business during the holiday season. If you’d like to learn more about Webgility’s shipping solutions, please contact us at (877) 753-5373.