Sensible Is the New Sexy

Sensiblel is the new sexyWhy sellers should commit to back-end operations before pursuing just another pretty piece of SaaS

At the risk of over-simplifying the ecommerce industry, most of its software falls into one of two categories — sexy and unsexy. Inevitably, the more seductive side of selling entices business owners to buy tools they must have to attract customers, such as beautiful websites, video tools, artificial intelligence, marketing automation, and the like. Because owners think they need customer-facing tools in order to sell online—and because they’re more fun to use—they put tremendous business resources toward these shiny objects.Why #online #sellers should commit to back-end ops before pursuing another pretty piece of #SaaS… Click To Tweet

The truth is, sellers who first invest in the software that does the heavy lifting around data and order management are far more likely to survive their first year. Because the less showy, “boring” side of the business is what sellers actually use to run the company, without it, they are sure to fail. Among dozens of other tasks, this is the software that allows them to

  • automatically post and sync sales data to accounting, inventory, and shipping
  • easily track expenses, fees, and costs to calculate profits
  • process returns and exchanges
  • transfer payment from their customers to their bank account
  • manufacture or source their products
  • ship products, track inventory, see what’s in and out of stock
  • calculate, validate, and collect sales tax

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Announcing the e-Commerce Ecosystem

e-Commerce EcosystemBest-in-class systems working together to build a better business for you

As you know, online retail is much like the brick-and-mortar experience, albeit in a virtual world. The shelves need to be stocked. The inventory needs to be updated across all online stores and marketplaces. Of course, the online buyer doesn’t carry out the product, so shipping and order fulfillment are added into the mix. And to up the ante a bit, the buyer’s experience better be positive, because the instant gratification of sharing an online review—good or bad—is just a click away.Now #sellers can build #ecommerce businesses that last and grow. #Unify #ecosystem Click To Tweet

While online retail is often thought of as the land of opportunity, the speed at which e-commerce has developed has flooded the industry with tools meant to solve for every challenge. Nowadays, every necessary function of selling comes with its own SaaS application, desktop software, or platform—point of sale, shopping carts, and marketplaces; bookkeeping and accounting; email marketing and customer relationship management; payment processing; shipping and fulfillment; and inventory and warehouse management to name just a few. Without each of these vital tools, a business doesn’t exist, but running back and forth between these disconnected applications can exhaust and frustrate even the most enthusiastic seller.

The resulting side effect of this well-intended overcorrection is commonly known as app fatigue. In its mildest form, this unfortunate state of SMB chaos simply dampens the joy of selling online, and at its most severe and tragic, app fatigue causes dreaded e-commerce burnout. Sound familiar?

For 10 years, we at Webgility have had a front-row seat from which to study thousands of e-commerce businesses and millions of online orders. This has put us in the unique position to cure what ails online sellers. As an antidote for app fatigue—one that gives sellers like you a useful, sustainable way to grow their business—we’re thrilled to announce the creation of the e-Commerce Ecosystem. This high-powered, collaborative network of best-in-class e-commerce business applications streamlines all online operations so you can focus on strategically growing your business. Hand-picked for their excellence in specialized categories of online selling—sales, accounting, inventory, and shipping—the industry leaders that make up the e-Commerce Ecosystem stand united to change the lives of sellers for the better. By seamlessly integrating all aspects of e-commerce, together we bring efficiency and order to otherwise chaotic workflows and business operations. Download our whitepaper and learn how to make eCommerce easie


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Four e-commerce trends for a winning 2017

Four e-commerce trends for a winning 2017

Why Amazon sellers must stop selling like it’s 2016, written by Grace Macatangay

Amazon has made some major changes recently, where the survival of many Amazon sellers just got much slimmer. With these changes, we’ve learned some new lessons and have given thought about what you need to implement in 2017 to win on Amazon’s marketplace. Let’s dive into some 2017 tactics that we believe will drive your business forward in the New Year.

In 2017, only the strong survive on Amazon
In 2016, we lived through a very wild-west Amazon seller era and now Amazon has made moves to reign it in. With the Amazon incentivized review prohibition, we believe Amazon will empower third-party Amazon sellers (those that sell ON Amazon) to use it’s internal and trusted Vine Review program, which has been traditionally only available to first-party Amazon Vendor Central Clients (those that sell TO Amazon). Those outside Amazon review tools you were using will simply become Amazon deal sites, and many of them that didn’t have software will just disappear.

The Amazon Vine program in 2017 is worth leveraging immediately
Every Tom, Dick and Harry “private labeler” used to be able to source a product on Alibaba and game the system with fake reviews to boost their rank against competitors. Let’s face it: Those days are over and the playing field is now level, forcing sellers to pay for Amazon Sponsored Product Ads to get impressions and hopefully conversions.
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Email Marketing Made Easy: Part 2, Conversion

Email Marketing Made Easy: Part 2, ConversionHow to build a welcome email series that turns shoppers into buyers

So now that you’re applying best practices to acquiring your marketing audience, your list is growing and people are eager to hear from you. Conversion is all about turning that database into purchasers and there’s no more effective way to do so than a welcome email or, better yet, a series of welcome emails. After all, you’ve paid to acquire these new subscribers, so why not talk to them? In fact, not sending a welcome email is like inviting a new friend over for dinner and then ignoring the doorbell when they arrive.How to send welcome #emails that will solidify your new #customer relationships and #sell more #Unify Click To Tweet

After acquiring a new lead, the best practice is to send a series of two to three triggered messages. The focus of these messages should be to introduce, inspire, and incentivize a sale, or conversion. These pre-nurture, getting-to-know-you emails should include messages that reinforce your brand value and build consumer confidence. In other words, tell those new friends why they should shop with you, explain what your brand stands for, and describe what makes your business so unique. In your first imessage or in one of the messages within your series, consider sending some how-to content to educate your customer about your particular specialty. Consider introducing a loyalty program or a frequent-shopper program. Finally, in your early emails, set expectations about how often you will email and what content your customer can expect to receive in your emails. This will help prevent list dropout and unsubscribes later. Continue reading

30 Proven Ways To Drive Traffic To Your Store

30 Proven Ways To Drive Traffic To Your StoreBigCommerce explains how to acquire, convert, and bring people back to your site

The famous psychophysicist Dr. Howard Moskowitz once said: “There is no perfect Pepsi; just different kinds of perfect Pepsi for different groups of people.” His point is that every visitor that comes to your website is different––bringing along with them various life experiences and points of view that alter the way your site and products look to them.

It is why it is so crucial for you to determine your buyer personas. You won’t just have one. What makes them tick? Why do they do what they do? What are their hidden or unconscious motivations? Dr. Robert Cialdini laid out six psychological triggers that can be used to increase sales on your site––one of which being a “liking” factor. People like to buy things from people they like––and most people like other people who remind them of themselves.

Want to increase your sales? Build out a website that reflects back to your buyers the personas they identify with. That’s step number one. But it isn’t the only step. Once you get a site up and live, you’ll must understand:

  1. How to drive traffic
  2. How to convert that traffic
  3. How to bring people back
  4. How to measure and report
  5. How to repeat that success
  6. This post will teach you exactly how to do that, subsequently increasing sales, revenue, and customer loyalty. Read more