Trollbeads Customer Success Story

"Hi I'm Stephen Haddad my wife Caroline owns a gift store in Virginia that has been very successful in selling Trollbeads we've taken it to the next level and started a website called Trollbeads studio.com. We currently use point-of-sale to manage our inventory and we're running a Magento store on our webstore connected in the middle by a module called ECC made by people at Webgility. It's an imperative part of our operation as it keeps our inventory correct it helps us in our and streamlines our order processing and it prevents accidents and mistakes from appening very glad to have installed. It's right from the get-go and the tech support guys have been awesome and getting it streamlined to our particular needs. We've recently had the Christmas rush followed by the Valentine's Day sales and everything has performed flawlessly. We have not sold out of stuff and then subsequently sold more because our inventory has always been correct which is key packages have always arrived at the destination in the shortest amount of time and the order fulfillment can be taken care of by anybody in our store. It's very easy to get the orders place. The orders in the boxes with a packing slip and off you go our website has experienced exponential growth without this automation in place from day one. It would be impossible to get to this point and have happy customers. I for one like to see an email of my order confirmed as soon as I place that order I cannot wait five seconds and this software has actually allowed us to in one case I fulfilled an order in under one minute that customer was shocked that she already had confirmation with a shipping label address etc in under a minute, all possible because we have such fast computers and great software. I would highly recommend anybody who's serious about running a web store to look into one of the fine shopping parts out there. More importantly tying it into your back-end operations at your store or wherever you run your business and the makers of ECC are extremely versatile they've been made the software so it works with all kinds of different shopping carts and ties in with all kinds of versions of QuickBooks, and QuickBooks upon sales so it's a very flexible platform that they have all the right pieces to to make it work for your particular installation. Great group of people and their customer support is excellent and the tech support from what I understand it's gonna be going 24/7. Should you have a problem which you won't once you have everything installed and configured and they'll get you up and running in no time and I wish you the best success in your online sales as we have experience with ours ECC by Webgility" Read more

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