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Shipping Insurance Claims powered by InsureShip

Insure Your eCommerce Shipments

Claims Management

Webgility Insurance is powered by InsureShip, and InsureShip handles all claims.

Filing a claim

Click here to file a claim online, or call InsureShip at (866) 701-3654.

You can find your policy ID in Webgility in your Webgility Insurance Report, in the Shipping menu.

If a customer’s package is lost, InsureShip must give the carriers time to deliver the shipment (30 days for domestic and 45 days for international). After the time periods have been met, a customer may file for non-delivery claims. If damaged, the insured may file a notice of damage with InsureShip immediately. All claims must be filed within 90 days of shipment date to be honored.


Once InsureShip has received a properly-executed claim, the claim will be paid within 7-10 business days.

I've never experienced a better customer service experience than I have with the folks I've had the pleasure of working with at Webgility.

- Rick Roberts, Zentangle, Inc.