"Webgility saved us 50% of our order processing time and eliminated manual errors completely."
KVM Switches Online is a B2B electronics retailer specializing in KVM switches, server management hardware, and related networking products. Director of Operations Tatum Kenney needed a solution that could handle their unique operational requirements and eliminate the manual data entry burden that was slowing order processing and creating reporting inaccuracies.
Manual order processing and reporting errors slowing a B2B electronics operation
KVM Switches Online operates in the B2B electronics space, where order accuracy, data integrity, and responsive service are non-negotiable. As order volume grew across their sales channels, the manual processes connecting those channels to their accounting system became an increasingly significant bottleneck.
Order processing consumed far more time than it should have, with staff manually entering and reconciling data that should have flowed automatically. Errors in that manual process meant reporting was unreliable, which in turn slowed the team's ability to make confident decisions about inventory levels, pricing, and customer service priorities.
Director of Operations Tatum Kenney needed a solution that could listen to KVM's specific operational requirements and deliver a tailored configuration, not a one-size-fits-all system that would require the business to work around the software rather than the other way around.
Webgility listened to KVM's unique needs and delivered a tailored automation solution
Webgility's team listened to the specific operational requirements at KVM Switches Online and delivered a configuration that fit their business. Order processing time was cut by 50%. Manual errors were eliminated entirely. The reporting that Tatum Kenney and the team rely on to make operational decisions became accurate and trustworthy.
With back-office automation handling what used to require manual attention, the KVM team was freed to focus on customers rather than data entry. Tatum Kenney recommends that any small business connecting accounting with online channels explore Webgility's full feature set and revisit it as the business grows, because the platform continues to deliver value as operations evolve.
See Webgility in Action.
A real instance pre-loaded with sample orders, channels, and accounting entries. Nothing to install. No account needed.
"Webgility has saved us at least 50% of our order processing time and improved our data accuracy. Their team listened to our unique needs and delivered a tailored solution. For any e-commerce business looking to automate and grow, it is a must-have."
50% less order processing time
By automating the manual steps that consumed half of order processing time, KVM Switches Online doubled their operational throughput without adding headcount.
Reporting accurate enough to act on
With manual errors eliminated, KVM's reports are reliable and current, enabling faster decisions about inventory, pricing, and customer service priorities.
Find out what your operational gaps are actually costing you.
Our team of experts will help surface your operations and finance concerns. In 30 minutes, we will discuss your channels, accounting setup, leakages, inventory inconsistencies, and close process.