Of course. As your business grows and requires additional features and capacity, upgrading (or downgrading) can be done in a snap. Based on the change, you’ll be charged for the difference at the time of the adjustment.
We would hate to see you go, but we understand these things happen. You can cancel your annual subscription at any time, up to seven business days before your renewal date. After cancellation, you will be charged one final payment for any unbilled time.
We strive to make our products intuitive and easy to configure. However, each customer is different, so we have plenty of experts on our team to help you. We offer multiple group sessions, several times a week, to our Lite & Pro customers. These sessions are intentionally kept very small and can often be customized to your particular configuration. They’re also free— and recorded, so you can rewatch them. And you can attend as many as you like.
Our Advanced & Premium plans can sometimes require more complicated integrations, so we offer White-Glove one-to-one onboarding for these customers. We typically plan two to three onboarding sessions to make sure you’re fully configured and trained on our software—around six hours of effort for thousands of hours (and dollars) saved through automation.
Our Advanced & Premium plans come included with unlimited premium support including phone, email & chat. These plans also come with White-Glove onboarding. The Lite & Pro plans come with unlimited online support, and onboarding can be purchased for $150. Regardless of your plan, you will have access to our helpdesk, which is filled with hundreds of articles, videos & guides which can answer almost any question you have about the software.
No, Webgility is automation and order management software. QuickBooks and NetSuite are examples of accounting software. Webgility is a software solution that automatically and accurately pulls all of your sales order data into your accounting software, eliminating the need for manual data entry and many other tedious chores related to selling online.
We do not support QuickBooks for Mac. However, Lite work with QuickBooks Online using any modern browser on Mac or PC. Premium plans require either a Windows PC or a hosted environment (such as Right Networks) that can be accessed from either a Mac or PC.