"Webgility gave us back our time. For any e-commerce business, it is a must-have."
NAVY Hair Care is a premium haircare brand with an elevated product line and a team that needed their back office to run as cleanly as their brand. COO Stacy-Amanda McMillan found in Webgility a solution that eliminated manual entry, automated ecommerce operations, and delivered a level of support that felt far above the price point.
A premium brand that needed its back office to match its standards
NAVY Hair Care operates as a premium brand with high standards for every aspect of the customer and product experience. But the back office behind their ecommerce operation did not match those standards: manual data entry was consuming time the team needed for higher-value work, and the risk of errors in accounting and order management created ongoing operational stress.
For COO Stacy-Amanda McMillan, the concern was not just efficiency but also reliability. Manual processes create the possibility of mistakes that can cascade: incorrect inventory records, inaccurate accounting, and customer-facing errors that damage the brand reputation NAVY had worked hard to build.
The team also needed support that matched their expectations. As a growing premium brand, they needed a technology partner that treated them like a valued customer, not a small account. Finding that combination of automation quality and support quality at an accessible price point was the challenge.
Webgility automated the back office and treated NAVY like an enterprise client
Webgility automated NAVY Hair Care's ecommerce accounting and order management, eliminating the manual entry that had been consuming team time and creating error risk. Automation means Stacy-Amanda McMillan no longer has to worry about manual entry mistakes, accounting inaccuracies, or the downstream effects those errors can have on a brand's operational reliability.
Beyond the automation itself, the support experience stood out. Webgility treated NAVY Hair Care like an enterprise client, providing the responsiveness and attention that premium brands need from technology partners. That combination of automation quality and support quality delivered exactly the efficiency and peace of mind the COO was looking for.
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"Webgility gave us back our time and let us focus on what matters. Automation means I do not have to worry about manual entry or errors, and the support team treats us like an enterprise client. For any e-commerce business, it is a must-have for efficiency and peace of mind."
Time returned, errors eliminated
Manual entry and the error risk it created were fully automated away, returning time to the NAVY Hair Care team and eliminating a source of ongoing operational stress.
Enterprise support at ecommerce pricing
NAVY Hair Care receives the kind of responsive, attentive support typically reserved for enterprise accounts, making Webgility an unusually strong value for a growing premium brand.
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