$1,400 saved every month. Inventory errors: zero. 15 hours per week returned to the team.
Jeff and Lacey Glass opened Rider Shack in 2006 in a 500 sq. ft. garage in Venice Beach. Fox 11 named it the Best Surf Shop in Los Angeles three times in a row. They grew to a 5,000 sq. ft. flagship with over 13,000 SKUs across surfboards, skateboards, apparel, and accessories. Managing inventory across retail and online without Webgility was the hardest thing they did.
13,000 SKUs and two stores: inventory management was a daily battle
Rider Shack's growth from a small garage shop to Venice Beach's most recognized surf destination brought with it an inventory management challenge that grew in proportion to their product line. With over 13,000 SKUs spanning surfboards, skateboards, apparel, and accessories, and sales happening simultaneously in the retail store and across online channels, keeping inventory accurate was an enormous operational burden.
Rider Shack used QuickBooks Point of Sale to manage their products, but syncing that system with their online store required constant manual intervention. The risk was real: out-of-stock items that showed as available online led to cancelled orders, disappointed customers, and lost revenue. Inventory management was consuming 15 hours per week of staff time, and shipping processes were slower than they needed to be.
The compound cost of labor time spent on manual inventory work plus revenue lost to out-of-stock-related cancellations was adding up to a significant and unnecessary monthly expense.
Webgility synced inventory across retail and online, eliminating errors and reclaiming hours
Webgility connected Rider Shack's QuickBooks Point of Sale system with their online store, enabling real-time inventory synchronization across both channels. With every sale updating the inventory record automatically, the errors that had been causing out-of-stock cancellations effectively disappeared.
The time required for inventory management dropped from 15 hours per week to a fraction of that. Shipping processes became faster and more reliable, with a 25% reduction in shipping process time. The combined savings from labor time reclaimed and cancelled orders eliminated came to $1,400 per month: money Rider Shack could put back into inventory, marketing, or the customer experience that had made them Venice Beach's best-rated surf shop.
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"Webgility eliminated our inventory errors and gave us 15 hours a week back. Our shipping process is 25% faster, and we are saving $1,400 every month between the labor we have reclaimed and the cancelled orders we no longer have."
$1,400/month in total savings
Rider Shack saves $1,400 per month accounting for both labor hours reclaimed from manual inventory work and revenue previously lost to out-of-stock cancellations.
Zero inventory errors across 13,000 SKUs
Real-time synchronization between QuickBooks POS and the online store means the inventory a customer sees on the website accurately reflects what is on the shelf.
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