Find your future. Join us!

Number of Positions: 3

For this role suitable candidates can be given flexibility of Permanent Work from Home even after COVID situation normalizes (We have been operating remotely since March 2020)

 

What will your job look like?

As a Technical Support Engineer your responsibilities (not necessarily limited to following) at Webgility will be:

• You will provide engineering expertise to troubleshoot, solve problems related to ecommerce and data integration.
• You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
• Performing troubleshooting within customer environments focused on the resolution of customer reported issues.
• Answering product related queries raised by customers/partners through our support portal.

 

What would make you a Good Fit for the role?

• Willingness to work in US Time Shift.
• Experience in supporting .Net/SQL Server based products and/or custom application
• Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL) Replicate customer environments and work to identify & fix the root cause or provide interim workaround as needed.
• Provide technical support and work with customers to solve complex issues with the product in their environment.
• Anyone or more of the following databases Postgresql or RDBMS and basic query writing skills.
• Knowledge of troubleshooting tools such as curl, postman, fiddler, chrome debugger etc.
• Keeping customers/partners updated on the status of support tickets in a timely and effective manner.
• Escalating issues to the next level of support when you have reached the limits of your knowledge and tracking those cases to ensure you continue to learn.
• To contribute to the development of the customer support organization by participating in regular internal meetings and training sessions.
• Good interpersonal and communications skills. Excellent time management, decision making, prioritization and organization skills.

 

In case you find this matching with your previous experience, we welcome you to apply / Drop in your resume with Subject line TECHNICAL SUPPORT ENGINEER at career@webgility.com

Apply now

Number of Positions: 3

 

What will your job look like?

As a software engineer your responsibilities (not necessarily limited to following) at Webgility will be:

• Collaborate with a team of world-class engineers in solving problems relating to ecommerce, data integration, security, data analytics, and micro-services with high availability demands.
• Identify, prioritize and execute tasks in the software development life cycle.
• Develop tools and applications by producing clean, efficient code.
• Review and debug code.
• Reformulating existing code to ensure adherence to stipulated guidelines.
• Checking your code to detect and remedy errors and omissions.
• Testing your outputs to ensure that they are in excellent working order.
• Ensuring that outputs are visually appealing, user-friendly, and engaging.
• Deploying developments and monitoring uptake by the target audience.

 

What would make you a Good Fit for the role?

• B.E./ B. Tech / Bachelor's degree in Computer Science, Mathematics or equivalent job experience.
• Software development experience developing commercial software using C#
• Extensive experience with ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)) and WebAPI
• Extensive experience with unit testing/mocking frameworks
• Understanding of SOLID principles and design patterns
• Experience with scalable RESTful API development and deployment with .NET/C# technologie
• Experience with the SQL Server , Postgres
• Demonstrated problem solving and debugging skills
• And off course Good communication skills
• Experience with scalable RESTful API development and deployment with .NET/C# technologie

 

In case you find this matching with your previous experience, we welcome you to apply / Drop in your resume with Subject line SE/SSE .NET at career@webgility.com

Apply now

Number of Positions: 1

 

What will your job look like?

As an 'Sr. Manager, Customer Support' your responsibilities (not necessarily limited to following) at Webgility will be:

• Improve customer support experience, create engaged customers and facilitate organic growth
• Own support metrics and KPIs including CSAT, AHT, Abandonment Rate, Retention, & First Response Time
• Take ownership of customers issues and follow problems through to resolution
• Proactive engagement in new process strategy and deployment to better Webgilitys customer experience
• Develop new support procedures, policies and standards for the broader Customer Support team
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer support agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industrys developments and apply best practices to areas of improvement where necessary
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Plan, adhere to, and manage the approved budget on a quarterly basis
• Ability to prioritize day to day tasks with overall business objectives
• Provide After Hours point of Escalation and leadership for Customer Issues.

 

Desired Skills:

• MBA/PGDM from Tier I/II Business School
• Minimum of 8 years of experience leading, mentoring, training and developing people (preferably technical support teams)
• Proven working experience in a leadership role in the Customer Support function preferably in SAAS based eCommerce industry
• Strong customer service, and interpersonal skills
• Excellent communication and presentation skills
• Excellent knowledge of management methods and techniques
• Working knowledge of customer service software, databases and tools
• Awareness of industrys latest technology trends and applications
• Ability to think strategically and to lead
• Customer orientation and ability to adapt/respond to different types of customers
• Strong logical troubleshooting and multi-tasking skills
• Go the extra mile to engage customers
• Ability to prioritize and manage time effectively
• Track record of over-achieving quota
• Ability to work in night shifts

 

In case you find this matching with your previous experience, we welcome you to apply / Drop in your resume with Subject line Sr. Manager, Customer Support at career@webgility.com

Apply now

Number of Positions: 1

 

What will your job look like?

As an Marketing Operations Analyst your responsibilities (not necessarily limited to following) at Webgility will be:

• Work collaboratively with marketing stakeholders, including Sales, Marketing, and Product leadership to understand target customer needs and build a lead management system which drives conversion and revenue. Including:
  • Evaluate existing Pardot architecture and provide recommendations
  • Manage reporting and KPIs, providing actionable insights
  • Build customer segmentation and bespoke funnels and tracking
  • Prospect database maintenance
  • Implement engagement and nurture programs including prospect and customer email
  • Manage automation rules within Pardot (lead routing, lead scoring, etc)
• Support marketing campaigns and integrate them into the lead management system.
• Generate regular detailed reports on a variety of marketing activity performance to ensure visibility and team alignment with progress toward goals

 

Desired Skills:

• Customer focused. Proven ability to understand different customer segments and develop scalable solutions in Pardot.
• Highly analytical. Proven ability to use data to drive decisions
• Excellent verbal and written communication skills
• 2+ years of experience in Pardot (certification preferred but not required)
• 2+ years of Salesforce experience (certification preferred but not required)
• 5+ years in a marketing operations role
• Experience using Google Analytics, ChartMogul, Power BI, Outreach, Chili Piper, Intercom, GoToWebinar, and Clearbit preferred

 

In case you find this matching with your previous experience, we welcome you to apply / Drop in your resume with Subject line Marketing Operations Analyst at career@webgility.com

Apply now

Number of Positions: 1

 

Responsibilities:

• Serves as a technical expert representative across teams and across tech domains
• Research technology, tools, libraries that will help the team
• Create proof of concept and validate feasibility new technology
• Create foundation in which development team can build upon
• Create tools and processes to support development team
• Plan and design the structure of a technology solution
• Help development team translate business requirements to system requirements
• Assist with solving technical problems when they arise
• Ensure the implementation of agreed architecture and infrastructure
• Take control of the situation and guide the team to resolve P0 issues
• Collaborate with delivery, engineering, quality, support, experience, program, and infrastructure partners to achieve goals.
• Accountability for architecture, product excellence, decision-making, client communications and solution outcomes.

 

Requirements:

• Experience with test driven development and proper unit testing of code
• Iterative approach to development, using short development cycles and frequent builds
• Object Oriented Programming / Object Oriented Design (OOP/OOD)
• Ability to develop secure solutions and knowledge of industry best practices regarding information security and defensive development
• Hands-on experience with Microsoft technologies, specifically: .NET/ASP.NET development, C#, SQL Server, Windows 2008/2012 server
• Hands-on experience with web technologies including JSON/XML, RESTful and SOAP-based web services, JavaScript, CSS, jQuery
• Hands-on experience in e-commerce software development a plus
• Experience developing software using a formal and structured development methodology
• Ability to work in a collaborative team environment
• Excellent spoken and written communication with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.

 

In case you find this matching with your previous experience, we welcome you to apply / Drop in your resume with Subject line Technical Architect at career@webgility.com

Apply now