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Number of Positions: 1

 

About the Position

In this role, you'll work closely with the team of product managers and user experience managers. You will be responsible for analyzing data and inform business decisions.

You'll spend most of your time on market research, analysis, documentation, and analytics. Also, need to work 1-on-1 with customers, partners, and team members around the globe to figure out their business needs, design and innovative product solutions with the support of the product team.

Responsibilities

• Analyze and document the required data and information
• Gather critical information from meetings with various stakeholders and produce useful documents to facilitate the product and engineering team.
• Develop internal and external facing presentations on product features.
• Effectively communicate business insights and plans to cross-functional team members and management.
• Perform market research, competitive analysis and conduct customer interviews to assess pain points and document requirements.
• Work closely with internal stakeholders, customers, and partners

Requirements

Must have

• A Bachelor’s degree in engineering, business or related field or an MBA.
• At least 5 years of experience as a business analyst or in a related field.
• Excellent listening, interpersonal, written, and oral communication skills.
• Exceptional analytical and conceptual thinking skills.
• Proficient in data analysis and exposure to tools like Power BI/Tableau.

Good to have

• Excellent knowledge of agile methodologies and tools such as Jira and Confluence.
• High level of competency is GSuite/Office Suite.

In case you find this matching with your previous experience, we welcome you to apply / Drop in your resume with Subject line Sr. Business Analyst at career@webgility.com

Apply now

Number of Positions: 1

 

About the Position

In this role, you'll report to the Sr. Direct of Product and work closely with the entire team of product managers, user experience managers and engineers. You'll provide valuable leadership and insights to help our teams build the best product roadmap and features to grow the business. You'll spend most of your time in market research, analysis, documentation, and analytics. You'll work 1-on-1 with customers, partners and team members around the globe to figure out their business needs and design innovative product solutions

You'll also be responsible for technical research into APIs and building out product documentation to help everyone including engineering and QA to understand scope of various product features.

Responsibilities

• Perform market research, competitive analysis and conduct interviews to assess customer pain points and document requirements
• Keep track of various integration partnerships, platforms and APIs. Assess impact and guide the team on required changes
• Perform detailed requirements analysis of new features, create documentation and work with product and engineering teams to deliver the solution to the market
• Effectively communicate your insights and plans to cross-functional team members and management by maintaining strong project management plans and documents
• Develop internal and external facing presentations on product features
• Stay up-to-date on the latest process and tech advancements to automate and modernize systems Drive product launches including working with public relations team, executives, and other product management team members
• Work closely with internal stakeholders, customers and partners to provide product training and subject matter expertise to members across the organization
• Perform user acceptance testing and run beta testing programs Develop, implement, and maintain production timelines across multiple departments

Requirements

• A Master’s degree in engineering, business or related field or an MBA.
• At least 7 Plus years experience as a Product manager.
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Previous experience delivering finely-tuned product marketing strategies
• Exceptional analytical and conceptual thinking skills
• Excellent knowledge of agile methodologies and tools such as Jira and Confluence
• Excellent written and verbal skills
• Proven experience writing detailed product requirement documents, project plans and presentations
• Having exposure to SaaS and eCommerce platforms
• High level of competency is GSuite/Office suite
• Excellent planning, organizational, and time management skills
• A history of leading and supporting successful projects

In case you find this matching with your previous experience, we welcome you to apply / Drop in your resume with Subject line Product Manager at career@webgility.com

Apply now

Number of Positions: 3

For this role suitable candidates can be given flexibility of Permanent Work from Home even after COVID situation normalizes (We have been operating remotely since March 2020)

 

What will your job look like?

As a Technical Support Engineer your responsibilities (not necessarily limited to following) at Webgility will be:

• You will provide engineering expertise to troubleshoot, solve problems related to ecommerce and data integration.
• You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
• Performing troubleshooting within customer environments focused on the resolution of customer reported issues.
• Answering product related queries raised by customers/partners through our support portal.

 

What would make you a Good Fit for the role?

• Willingness to work in US Time Shift.
• Experience in supporting .Net/SQL Server based products and/or custom application
• Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL) Replicate customer environments and work to identify & fix the root cause or provide interim workaround as needed.
• Provide technical support and work with customers to solve complex issues with the product in their environment.
• Anyone or more of the following databases Postgresql or RDBMS and basic query writing skills.
• Knowledge of troubleshooting tools such as curl, postman, fiddler, chrome debugger etc.
• Keeping customers/partners updated on the status of support tickets in a timely and effective manner.
• Escalating issues to the next level of support when you have reached the limits of your knowledge and tracking those cases to ensure you continue to learn.
• To contribute to the development of the customer support organization by participating in regular internal meetings and training sessions.
• Good interpersonal and communications skills. Excellent time management, decision making, prioritization and organization skills.

 

In case you find this matching with your previous experience, we welcome you to apply / Drop in your resume with Subject line TECHNICAL SUPPORT ENGINEER at career@webgility.com

Apply now

Number of Positions: 3

 

What will your job look like?

As a software engineer your responsibilities (not necessarily limited to following) at Webgility will be:

• Collaborate with a team of world-class engineers in solving problems relating to ecommerce, data integration, security, data analytics, and micro-services with high availability demands.
• Identify, prioritize and execute tasks in the software development life cycle.
• Develop tools and applications by producing clean, efficient code.
• Review and debug code.
• Reformulating existing code to ensure adherence to stipulated guidelines.
• Checking your code to detect and remedy errors and omissions.
• Testing your outputs to ensure that they are in excellent working order.
• Ensuring that outputs are visually appealing, user-friendly, and engaging.
• Deploying developments and monitoring uptake by the target audience.

 

What would make you a Good Fit for the role?

• B.E./ B. Tech / Bachelor's degree in Computer Science, Mathematics or equivalent job experience.
• Software development experience developing commercial software using C#
• Extensive experience with ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)) and WebAPI
• Extensive experience with unit testing/mocking frameworks
• Understanding of SOLID principles and design patterns
• Experience with scalable RESTful API development and deployment with .NET/C# technologie
• Experience with the SQL Server , Postgres
• Demonstrated problem solving and debugging skills
• And off course Good communication skills
• Experience with scalable RESTful API development and deployment with .NET/C# technologie

 

In case you find this matching with your previous experience, we welcome you to apply / Drop in your resume with Subject line SE/SSE .NET at career@webgility.com

Apply now

Number of Positions: 8

 

About the job

Small businesses are the backbone of our economy. Today, more than ever these businesses are struggling to survive. Our mission is to help small businesses grow, make their lives easier and their businesses more efficient. We automate commerce for these businesses, so they can spend more time growing and less time dealing with operational hassles. The successful candidate for this role will have a strong command of the company's customer support policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Our SaaS platform processes over $7B of GMV each year and powers over 5,000 ecommerce companies. If you’re passionate about solving real-world problems, building cool $hit and helping small businesses win, come join us!

Why Work for Us

We're a fast-paced company with a diverse team of smart, ambitious and fun people. We want to make a difference in the lives of our customers because we're not happy with the status quo. We empower our teams with data, tools and big ideas so they can truly transform their careers. We offer many opportunities for professional growth and we're not shy to express ourselves and our creativity. We're a group of diverse professionals located across the US and India.

At Webgility, we value strong, positive relationships within our teams, our customer base, business partners and our communities. The ideal candidate will demonstrate a passion for customers and technology, but also be a strong communicator willing to collaborate. We are looking for someone who is comfortable in fast-paced environments with competing priorities, excited by collaboration and driven to solve problems for small businesses!

The Impact You Will Make

• You will build strong relationships with client and provide consultation to our client. You will be leading support calls to delight our customers with simple solutions to complex ecommerce accounting problems.
• You will ensure that Customers have a world-class experience through chat, email, and videoconference consultations and demonstrations of our product.
• You will provide actionable insights to our product team with customer feedback about how our solution can improve.

Who you are

You genuinely want to solve customer problems so your mindset is about solutions. In this role you will guide customers to the right solution. You are…

• An advanced software User. Able to understand a complex accounting challenge involving accurately accounting for ecommerce transactions, fees, and payouts in QuickBooks.
• An enthusiastic individual who wants to listen to customer support issues and then offer a unique and innovative solution to each problem.

What You Bring to the Table

• 3+ years of experience working with International clients
• Graduation or a Bachelor's degree
• Strong written and verbal communication and Problem solving approach
• Strong work ethic; doesn’t stop until the job is done correctly
• Experience with QuickBooks or accounting experience a strong plus
• Comfortable working across multiple departments in a deadline-driven environment
• Experience in Tech Support or Software Implementation a plus
• Accountability and personal organization are essential
• Excellent listening and documentation skills and an empathetic voice and manner
• Inbox-zero is hugely satisfying to you
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
• Dedication to customer empathy and customer satisfaction
• 5 days working US shift yet flexibility to work (during weekends or holidays as well in case of any business needs)
• Ability to multitask, prioritize, and manage time effectively

You’ll be responsible for:

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Maintaining high quality standards on customer experience
• Responding promptly to customer inquiries
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Communicating with customers through various channels such as calls, chats and Emails
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so you can answer questions
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer support team SLAs and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

In case you find this matching with your previous experience, we welcome you to apply / Drop in your resume with Subject line Customer Success Representative at career@webgility.com

Apply now

Number of Positions: 1

 

Job Description

The internet continues to develop at great speed, and Webgility remains on the cutting edge with exceptional website design. We’re looking for a skilled web developer to join our team of innovative designers who are consistently raising the bar on creativity and user experiences. The ideal candidate is a talented artist with extensive technical expertise who can work alongside a team and independently in the creation, maintenance, and updates of our website. Proficiency in JavaScript, HTML, CSS, and other web services and program applications is essential to succeeding in this role.

Objectives of this Role

• Consistently create well-designed, tested code using best practices for website development, including mobile and responsive site design
• Create websites and user interfaces, using standard HTML/CSS practices, while incorporating data from back-end databases and services
• Develop or validate testing schedules, addressing all browsers and devices to ensure various computers can access content
• Perform UI designs and coding, creating reusable objects and templates, wireframes for web pages and email templates; manage maintenance, updates, expansions, and scaling of each design

Skills and Qualifications

• Degree/Certification in web design, multimedia design, or related field
• 3-5 years of working knowledge of web applications, programming languages, and web services, such as APIs, CSS, CSS3, cross-browser compatibility, HTML, HTML5, JavaScript, JQuery, Angularjs, PHP, security principles, REST, SOAP, and web user interface design (UI)
• Proficiency with content management systems, including WordPress
• Experience implementing and using modern web development workflows and operations using a variety of tools including GitHub

In case you find this matching with your previous experience, we welcome you to apply / Drop in your resume with Subject line UI Developer at career@webgility.com

Apply now

Number of Positions: 1

 

Job Description

Small businesses are the backbone of our economy. Today, more than ever these businesses are struggling to survive. Our mission is to help small businesses grow, make their lives easier and their businesses more efficient. We automate commerce for these businesses, so they can spend more time growing and less time dealing with operational hassles.

Our SaaS platform processes over $7B of GMV each year and powers over 5,000 ecommerce companies. If you’re passionate about solving real-world problems, building cool $hit and helping small businesses win, come join us!

Webgility is fully remote in the United States with offices in Scottsdale, AZ and Indore, India. We embrace flexibility and you can work from anywhere in the US.

Why Work for Us

We're a fast-paced company with a diverse team of smart, ambitious and fun people. We want to make a difference in the lives of our customers because we're not happy with the status quo. We empower our teams with data, tools and big ideas so they can truly transform their careers. We offer many opportunities for professional growth and we're not shy to express ourselves and our creativity. We're a group of diverse professionals located across the US and India.

At Webgility, we value strong, positive relationships within our teams, our customer base, business partners and our communities. The ideal candidate will demonstrate a passion for customers and technology, but also be a strong communicator willing to collaborate. We are looking for someone who is comfortable in fast-paced environments with competing priorities, excited by collaboration and driven to solve problems for small businesses!

The Impact You Will Make

This role will be the local resident expert in digital Marketing. You will be the voice of Marketing for the team in India.

• Create the app Marketing strategy. Drive leads using App stores such as the shopify app store and apps.com. You will own our app store listings. You will work with app store partners and our product team to leverage apps to drive greater awareness, traffic and leads.
• Drive traffic and leads using social media. Grow our LinkedIn presence and look for new social channels. Leverage our significant blog content. Engage with prospective customers.
• Drive traffic and leads using paid advertising channels starting with Google search but also including paid video and social channels. Demonstrate ability to drive a strong return on ad spend.

Who you are

You genuinely want to solve customer problems so your sales process is about solutions. In this role you will guide customers to the right solution. You are…

• Growth oriented: You thrive in performance-focused teams and feel energized by scaling business impact
• A data driven, demand generation marketing leader with proven ability to get results
• Passionate about marketing and finding ways to grow revenue
• An independent operator and idea generator who can create and communicate a roadmap with clear requirements
• Able to effectively manage third party vendors and non-reporting relationships
• Highly collaborative with strong communication skills
• Effective in project management and working cross-functionally
• Looking for a small team where you can lay the foundation for growth

What You Bring to the Table

• 8-10 years digital marketing experience
• 3+ years of app store marketing experience
• 3+ years of google ads experience
• 2+ years of paid social experience
• SEO, Google analytics and tag manager experience
• Experience building & maintaining marketing performance analytics
• Marketing automation experience CRM (examples: Salesforce, Pardot Hubspot)

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate based on race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability.

In case you find this matching with your previous experience, we welcome you to apply / Drop in your resume with Subject line Digital Marketing Manager at career@webgility.com

Apply now