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Number of Positions: 3

For this role suitable candidates can be given flexibility of Permanent Work from Home even after COVID situation normalizes (We have been operating remotely since March 2020)

 

What will your job look like?

As a Technical Support Engineer your responsibilities (not necessarily limited to following) at Webgility will be:

• You will provide engineering expertise to troubleshoot, solve problems related to ecommerce and data integration.
• You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
• Performing troubleshooting within customer environments focused on the resolution of customer reported issues.
• Answering product related queries raised by customers/partners through our support portal.

 

What would make you a Good Fit for the role?

• Willingness to work in US Time Shift.
• Experience in supporting .Net/SQL Server based products and/or custom application
• Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL) Replicate customer environments and work to identify & fix the root cause or provide interim workaround as needed.
• Provide technical support and work with customers to solve complex issues with the product in their environment.
• Anyone or more of the following databases Postgresql or RDBMS and basic query writing skills.
• Knowledge of troubleshooting tools such as curl, postman, fiddler, chrome debugger etc.
• Keeping customers/partners updated on the status of support tickets in a timely and effective manner.
• Escalating issues to the next level of support when you have reached the limits of your knowledge and tracking those cases to ensure you continue to learn.
• To contribute to the development of the customer support organization by participating in regular internal meetings and training sessions.
• Good interpersonal and communications skills. Excellent time management, decision making, prioritization and organization skills.

 

In case you find this matching with your previous experience, we welcome you to apply / Drop in your resume with Subject line TECHNICAL SUPPORT ENGINEER at career@webgility.com

Apply now

Number of Positions: 3

Work from Home till the COVID situation normalize (We have been operating remotely since March 2020)

 

What will your job look like?

As a software engineer your responsibilities (not necessarily limited to following) at Webgility will be:

• Collaborate with a team of world-class engineers in solving problems relating to ecommerce, data integration, security, data analytics, and micro-services with high availability demands.
• Identify, prioritize and execute tasks in the software development life cycle.
• Develop tools and applications by producing clean, efficient code.
• Review and debug code.
• Reformulating existing code to ensure adherence to stipulated guidelines.
• Checking your code to detect and remedy errors and omissions.
• Testing your outputs to ensure that they are in excellent working order.
• Ensuring that outputs are visually appealing, user-friendly, and engaging.
• Deploying developments and monitoring uptake by the target audience.

 

What would make you a Good Fit for the role?

• B.E./ B. Tech / Bachelor's degree in Computer Science, Mathematics or equivalent job experience.
• Software development experience developing commercial software using C#
• Extensive experience with ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)) and WebAPI
• Extensive experience with unit testing/mocking frameworks
• Understanding of SOLID principles and design patterns
• Experience with scalable RESTful API development and deployment with .NET/C# technologie
• Experience with the SQL Server , Postgres
• Demonstrated problem solving and debugging skills
• And off course Good communication skills
• Experience with scalable RESTful API development and deployment with .NET/C# technologie

 

In case you find this matching with your previous experience, we welcome you to apply / Drop in your resume with Subject line SE/SSE .NET at career@webgility.com

Apply now

Number of Positions: 3

Work from Home till the COVID situation normalize (We have been operating remotely since March 2020)

 

What will your job look like?

As an SDET your responsibilities (not necessarily limited to following) at Webgility will be:

• Reviewing product/ application requirements and preparing test scenarios.
• Executing tests on application functionality and usability.
• Analyzing test results on database impacts, errors or bugs, and usability.
• Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
• Interacting with the product team to understand product requirements.
• Participating in design reviews and providing input on requirements, product design, and potential problems.
• Bug finding, reporting, and retesting.
• Will need to execute smoke and regression suits against different builds.
• Will have to write manual test cases and execute it on different platforms.
• Investigate customer problems referred by the technical support team.

 

Mandatory Skills:

• Should have good knowledge on all stages of Software testing.
• Should have good knowledge on STLC and all models of software testing.
• Should have hands-on experience on Test cases writing and executing.
• Ability to interpret systems flows.
• Experience in Agile process management methodology.
• Candidates with Problem Solving Skills, Generate Innovative Ideas
• Must be able to work independently, as well as within teams.

 

Desired Skills:

• A bachelor's degree in computer science or related field.
• Up-to-date knowledge of software test design and testing methodologies.
• Working knowledge of test techniques and compatibility with various software programs.
• Knowledge for Selenium or UFT (good to have)
• ISTQB Certified professional (good to have)
• Working knowledge of programming.
• Excellent communication and critical thinking skills.
• Good organizational skills and detail-oriented mindset.

 

In case you find this matching with your previous experience, we welcome you to apply / Drop in your resume with Subject line SE/SSE .NET at career@webgility.com

Apply now

Number of Positions: 11

Work from Home till the COVID situation normalize (We have been operating remotely since March 2020)

 

Job Summary

Our growing SaaS company serving the ecommerce market is looking for a skilled problem solver to join our team as a Customer Support Representative. We need an enthusiastic individual who can listen to customer support issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer support policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

 

Responsibilities:

As an SDET your responsibilities (not necessarily limited to following) at Webgility will be:

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Maintaining high quality standards on customer experience
• Responding promptly to customer inquiries
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Communicating with customers through various channels such as calls, chats and tickets
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer support team SLAs and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Keeping records of customer interactions, transactions, comments and complaints
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support

 

Requirements:

• Graduation or a Bachelor's degree is must
• Minimum 2 years of experience working with International clients
• Excellent Communication and Problem solving Skills
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Prior experience of Implementation/Onboarding and Account Management is a plus
• Familiarity with CRM systems such as Salesforce and other tools
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask, prioritize, and manage time effectively
• Ability to stay calm when customers are stressed or upset
• Flexibility to work 24 / 7 shifts (including night shifts, weekends, or holidays)
• 6 days working US shift yet flexibility to work (during weekends, or holidays as well in case of any business needs)
• Excellent listening and documentation skills and an empathetic voice and manner
• Dedication to customer satisfaction

 

In case you find this matching with your previous experience, we welcome you to apply / Drop in your resume with Subject line Customer Support Representative at career@webgility.com

Apply now