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Responsibilities and Duties:

• Collaborate with team to produce software design and architecture
• Write clean, scalable code using .NET programming languages
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Develop documentation throughout the software development life cycle (SDLC)
• Serve as an expert on applications and provide technical support

Required Experience, Skills and Qualifications:

• Proven experience as a .NET Developer or Application Developer
• Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
• Familiarity with client-side scripting like AJAX, Javascript and Jquery
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Excellent troubleshooting and communication skill

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Webgility is a SaaS company serving the ecommerce market. We're a well-funded startup that's been around for 11 years with over 4,000 business customers who use our product every day to streamline their ecommerce operations and boost profits. We're a team of over 100 people with three offices - San Francisco, California; Phoenix, Arizona; and Indore, India. We are hiring for CSM (Account Manager) for our Indore Office . The position requires person to work in U.S. Shifts.

• Relevant experience of at-least 3+ years in Technical support.
• Excellent communication skills.
• Good customer relationship skills, building relationship with customers, maintain and manage large customers portfolio, nurturing and convincing ability, expert in cross sell and upsell.
• Identify customer training requirements and conduct Onboarding and follow up sessions accordingly. Identify and resolve customers pain points.
• Build image and brand in eyes of customers.
• Monitor and maintain customers satisfaction through direct contact.
• Should be able to make strategies which should be beneficial for company.
• Should be able to work on the projects individually for Churn mitigation. Good knowledge of Analytics.
• Good experience of working with Ring Central, Zendesk, Salesforce, Outreach, Scheduleonce, Chilipiper, PowerBi.
• Should be willing to work in Night shifts.

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Job Description:

• Experience in playing the Scrum Master role for at least one year for a software development team that was diligently applying Scrum principles, practices, and theory. (Adjust based on your necessity)
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach(example: numerous Burndown technologies, various Retrospective formats, handling bugs, etc.).

Technical Skills:

• Knowledge of agile methodology and frameworks like Scrum, Kanban, XP, etc.
• Good skills to coach team how to follow agile scrum, which really works.
• Understand the basic fundamentals of iterative and incremental development.
• Strong knowledge of Scrum theory, rules and practices.
• Knowledge of other Agile approaches, like: Kanban, Crystal, FDD, XP, etc.
• Knowledge about other methodologies other than Agile-Scrum, so that he can explain other methodologies to motivate his team.
• Basic knowledge of software development processes and procedures to understand his team needs.
• Ability to take and understand his commitment to deliver the product on time.
• Know about the value of metrics and incremental delivery.
• Knowledge about tasks, backlog tracking, burndown metrics, velocity, user stories etc.
• Familiar with common development practices, Service oriented environments, and Agile practices.

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