Find your future. Join us!

Small businesses are the backbone of our economy. Today, more than ever, these businesses are struggling to survive and grow. Our mission is to help small businesses win in omnichannel commerce. We automate their operations and give them unique insights so they can win in an omni-channel world. Webgility's SaaS platform automates ecommerce for over 5,000 businesses, we have strong partnerships and do zero outbound marketing today. We're launching several new products and need a leader to drive growth. We're experiencing tremendous growth and we need help scaling our marketing programs and team. If you're a creative, strategic thinker and data driven marketer who understands integrated multi-channel marketing of SaaS to SMBs, this is your opportunity to make a big impact. Your expertise in demand generation, influencer and social marketing, product marketing, and go-to-market strategy, will all be put to great use. You'll lead a team of very talented yet humble people who are hungry and driven. You'll also recruit to grow your team.

The ideal candidate will have strong experience in B2B SaaS marketing and proven results in a data-driven environment. You'll be responsible for all digital demand generation programs including paid, organic, social, channel and partner. You will be a member of the Webgility executive team, reporting to the CEO.

Webgility is a work-from-anywhere company with offices in Scottsdale, AZ and Indore, India. We embrace flexibility and you can work from anywhere in the US. You will lead a team of marketers and visual designers across the US and in India. You will own growth marketing for the company, and work closely with product, sales and customer success to deliver on our business goals. Our marketing tech stack is Salesforce and Pardot. You'll be an executive but must roll up your sleeves and get hands-on. If you're wicked smart, ambitious and want to join a fast-paced SaaS company, let's talk.

YOUR RESPONSIBILITIES

• Deliver on revenue goals by building and executing programs across all marketing channels including search, paid, media, email, social, influencer, and more.
• Own the demand generation strategy, team and budget 
• Be a strategic thinker, develop high impact multi-media rich campaigns 
• Own all execution, experimentation, and analytics for demand generation campaigns while working closely with RevOps team
• Collaborate with product and sales team to fine-tune our go-to-market strategy to increase lead volume and improve conversions
• Partner with marketing and design teams to develop creative that engages our prospects from top of the funnel to nurture through product trial and demos
• Partner with customer success teams to build campaigns for existing customers to drive net retention
• Use data across all campaigns to identify opportunities and improve performance
• Communicate program strategy and results effectively with the company and executive team
• Own the dashboards, reporting and measure impact of campaigns. Establish KPIs for all programs, develop forecasts, and track performance to ensure outcomes are met
• Be an evangelist, storyteller and marketing thought leader
• Communicate effectively at an executive level and be a voice for marketing
• Transform and lead process change that accelerates business growth

YOUR EXPERIENCE

• 5+ years of experience in B2B SaaS marketing at high growth companies or scaling startups
• 2+ years of management experience recruiting and development marketers
• Customer obsessed with a deep understanding of the SMB market and ecommerce space
• Mindset for growth and adaptability to drive continuous change and improvement
• Extensive experience with the latest marketing technologies and tools
• Strong analytical skills and critical thinking to drive decision making
• Experience working in a fast-paced startup environment with remote teams
• Successful coach who inspires and raises the bar
• Strong knowledge of ecommerce platforms, payments, marketplaces, shipping and related domains
• Exception creative skills that show customer empathy and domain expertise

YOUR QUALIFICATIONS

• Advanced degree in marketing or similar
• 5+ years of experience in marketing and 2+ in leadership roles
• Expertise in marketing automation tools and Salesforce
• Expertise in marketing analytics tools 
• Knowledge of UI/UX tools and technologies
• Extensive analytical skills and data driven approach
• Experience with localization and global expansion is a plus 
• Proven negotiation and leadership skills at an executive level

BENEFITS

• Market leading OTE
• Equity
• Unlimited PTO
• Twelve paid holidays per year
• Healthcare including dental and vision coverage
• 401(k)

Apply now   

Small businesses are the backbone of our economy. Today, more than ever, these businesses are struggling to survive and grow. Our mission is to help small businesses in retail and ecommerce succeed. We automate their operations (accounting, shipping, inventory, taxes) and give them unique insights so they can win. Webgility's SaaS platform automates ecommerce for thousands of businesses. We're experiencing tremendous growth and we need help meeting customer needs. If you have experience with implementation and set up, this could be the role for you. 

Webgility is currently remote in the United States with offices in Scottsdale, AZ and Indore, India. We embrace flexibility and you can work from anywhere in the US. The main function of this role will be to serve new customers going through our Implementation process. You’ll be the first point of contact they have after Sales and will get them ready to start the onboarding process of our product. 

Job Duties:

• Technical installation, setup and training of our clients on how to use our software in conjunction with their accounting system (QuickBooks, Xero, Netsuite, etc..).  
• As a trusted advisor, provide best practices guidance enabling our customers to gain maximum value from our partnership.
• Proactively outline customer critical success factors, potential issues, and devise  recommendations towards success.
• Partner with the technical support team to ensure expedited case resolution and manage prioritization
• Ensure product FAQs, Self Help Videos and associate content are current.
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
• Provide internal technical guidance to the Sales and Account Management teams.
• Provide pre-sale customer enablement sessions with the Sales Team
• Responsible for the retention of the customer throughout the implementation phase of their lifecycle. 

Qualifications:

• 3+ years’ experience within a Saas based customer success or professional services organization.
• Experience setting up, supporting or consulting on accounting software such as QuickBooks, Xero, Netsuite etc. is a plus.
• Excellent problem solving skills, including issue tracking, triaging, and crisis management.
• Organized, detail-oriented, and committed in producing high quality, on time results.
• Exceptional verbal and written communication skills as applied in systems documentation, client meetings, team interaction, etc.
• Ability to manage customer escalations (internally and externally) and negotiate resolution.
• Proven ability to work effectively across corporate functions (e.g. Sales, Services, Product Management, and Development).
• A strong passion for the customer’s success.
• A self-directed with demonstrated desire for continuous learning and improvement.
• Ability to work in a rapidly expanding and changing environment in an early-stage company.
• Familiarity with the e-commerce retail market, a plus.
• Bachelor’s degree required.

Apply now   

About the Opportunity

Small businesses are the backbone of our economy. Today, more than ever these businesses are struggling to survive and grow. Our mission is to help small businesses grow, make their lives easier and their businesses more efficient. We automate accounting for these businesses, so they can spend more time growing and less time dealing with operational hassle. Our SaaS platform automates accounting needs for thousands of online businesses (ecommerce, retail, etc.). If you’re passionate about solving real-world problems and lending a hand to the small business communities who are trying to survive in an ever-changing digital world, come join us!

Webgility is fully remote in the United States with offices in Scottsdale, AZ and Indore, India. We embrace flexibility and you can work from anywhere in the US.

Why Work for Us

We are a fast-paced group that thrives on innovation and collaboration that drives customer impact always. Webgility prides itself on empowering people and helping them learn, and offers tools for professional growth. Want to join a diverse group of thinkers, collaborators and a contagiously fun culture?

At Webgility, we value strong, positive relationships within our teams, our customer base, business partners and our communities. The ideal candidate will demonstrate a passion for product and technology, but also be a strong communicator willing to collaborate. We are looking for someone who is comfortable in fast-paced environments with competing priorities, excited by collaboration and driven to solve problems for small businesses!

The Impact You Will Make

• Become a Webgility product expert and articulate the product strategy and roadmap for the integrations / platform team, partnering closely with key stakeholders, both internally and externally
• Work closely with our architects, developers and designers to prioritize and deliver on high-impact initiatives
• Research and validate new opportunities through user research, data analysis, user testing, competitive analysis and customer interviews
• Identify and measure key success metrics for customer and business impact

What You Bring to the Table

• BA/BS in Computer Science, Business or related field required, graduate degree a plus
• 5+ years of product management experience with skills in product and technical leadership and comfortable in fast-paced, Agile environments
• Exemplary communication skills, including the ability to distill, refine and socialize key findings into stakeholder needs
• Ability to manage competing priorities, make recommendations, be able to compromise and develop new ideas with stakeholders and be able to deliver a consensus while keeping customer needs at heart
• Strong technical product expertise, including an innate understanding of technology and how to use it to deliver outstanding and innovative products
• Working knowledge of client/server, desktop, mobile, database, and development tools
• Strong comfort level with data; able to use data to analyze and monitor product adoption, set goals and metrics, and contribute to the prioritization of initiatives and features
• Proven track record of taking ownership and driving measurable outcomes with a history of successful delivery of large scale projects with high-quality, while managing the entire life-cycle
• Ability to think both strategically and tactically; equally comfortable with long-term planning and day-to-day progress tracking and execution
• Self-starter and able to motivate teams to deliver initiatives from conception to launch

Apply now   

Sr. Product Manager

About the Opportunity

Small businesses are the backbone of our economy. Today, more than ever these businesses are struggling to survive and grow. Our mission is to help small businesses grow, make their lives easier and their businesses more efficient. We automate accounting for these businesses, so they can spend more time growing and less time dealing with operational hassle. Our SaaS platform automates accounting needs for thousands of online businesses (ecommerce, retail, etc.). If you’re passionate about solving real-world problems and lending a hand to the small business communities who are trying to survive in an ever-changing digital world, come join us!

Webgility is fully remote in the United States with offices in Scottsdale, AZ and Indore, India. We embrace flexibility and you can work from anywhere in the US.

Why Work for Us

We are a fast-paced group that thrives on innovation and collaboration that drives customer impact always. Webgility prides itself on empowering people and helping them learn, and offers tools for professional growth. Want to join a diverse group of thinkers, collaborators and a contagiously fun culture?

At Webgility, we value strong, positive relationships within our teams, our customer base, business partners and our communities. The ideal candidate will demonstrate a passion for product and technology, but also be a strong communicator willing to collaborate. We are looking for someone who is comfortable in fast-paced environments with competing priorities, excited by collaboration and driven to solve problems for small businesses!

The Impact You Will Make

• Become a Webgility product expert and articulate the product strategy and roadmap for the accounting products team, partnering closely with key stakeholders, both internally and externally
• Work closely with our architects, developers and designers to prioritize and deliver on high-impact initiatives
• Research and validate new opportunities through user research, data analysis, user testing, competitive analysis and customer interviews
• Identify and measure key success metrics for customer and business impact

What You Bring to the Table

• BA/BS in Computer Science, Business or related field required, graduate degree a plus
• 5+ years of product management experience with skills in product and technical leadership and comfortable in fast-paced, Agile environments
• Exemplary communication skills, including the ability to distill, refine and socialize key findings into stakeholder needs
• Ability to manage competing priorities, make recommendations, be able to compromise and develop new ideas with stakeholders and be able to deliver a consensus while keeping customer needs at heart
• Strong technical product expertise, including an innate understanding of technology and how to use it to deliver outstanding and innovative products
• Working knowledge of client/server, desktop, mobile, database, and development tools
• Strong comfort level with data; able to use data to analyze and monitor product adoption, set goals and metrics, and contribute to the prioritization of initiatives and features
• Proven track record of taking ownership and driving measurable outcomes with a history of successful delivery of large scale projects with high-quality, while managing the entire life-cycle
• Ability to think both strategically and tactically; equally comfortable with long-term planning and day-to-day progress tracking and execution
• Self-starter and able to motivate teams to deliver initiatives from conception to launch

Apply now   

About the Opportunity

Small businesses are the backbone of our economy. Today, more than ever these businesses are struggling to survive and grow. Our mission is to help small businesses grow, make their lives easier and their businesses more efficient. We automate accounting for these businesses, so they can spend more time growing and less time dealing with the operational hassle. Our SaaS platform automates accounting needs for thousands of online businesses (e-commerce, retail, etc.). If you’re passionate about solving real-world problems and lending a hand to the small business communities who are trying to survive in an ever-changing digital world, come join us!

Webgility is fully remote in the United States with offices in Scottsdale, AZ, and Indore, India. We embrace flexibility and you can work from anywhere in the US.

Why Work for Us

We are a fast-paced group that thrives on innovation and collaboration that drives customer impact always. Webgility prides itself on empowering people and helping them learn and offers tools for professional growth. Want to join a diverse group of thinkers, collaborators, and a contagiously fun culture?

At Webgility, we value strong, positive relationships within our teams, our customer base, business partners, and our communities. We are looking for someone who is comfortable in fast-paced environments with competing priorities, excited by collaboration, and driven to solve problems for small businesses!

The Impact You Will Make

• Work closely with the executive leadership team on strategic initiatives, deliverables, OKRs/goals, and executing against our plan
• Work with the product team to manage the planning and execution of product launches and go-to-market activities while working collaboratively with cross-functional teams
• Run organizational-wide programs focused on company growth, driving results with the ability to foster accountability
• Deliver company or stakeholder wide communications on project status, performance, and/or KPIs to communicate results of open programs
• Own strategic development and rollout of new programs that can help grow the Webgility business

What You Bring to the Table

• Bachelor’s degree is required. MBA is preferred.
• 5+ years of program or project management experience and is comfortable in a fast-paced, Agile environment
• Experience using data and metrics to drive innovative solutions
• Strong track record of developing program strategy, end-to-end delivery, and ability to communicate results to senior leadership
• Past experience working in e-commerce or FinTech industries is a plus. Previous SaaS software experience is required
• Exemplary skills in developing, launching, and managing projects
• Stand out traits in prioritization and being able to manage competing priorities is a must-have
• Comfortable working both strategically and tactically on fast-paced, high-energy projects
• Excellent written and verbal communication skills
• Ability to analyze and propose data-driven solutions
• High degree of proficiency with project management tools (Asana, Jira, etc.)
• You are a ‘scrappy’ individual that can self-start projects and tackle new challenges head-on

Apply now   

About Us

Since 2007, Webgility has helped over 10,000 companies with ecommerce automation. Today, we are the #1 automation software for QuickBooks & NetSuite retailers. Business is booming, and we’re growing at warp speed!

Our Mission

Empower small & medium-sized enterprises to thrive in ecommerce. We integrate their systems, automate their operations & deliver powerful insights so they can move faster, make better decisions and win!

Our Core Values

Keep it real. We do amazing work but we're humble, transparent, and accountable. If we make mistakes, we own up and always keep it real. No egos, please.

Stay curious. No matter what we're working on, we give it our 100%. We're always learning and feel connected to our team and our customers.

Lead with data. We focus on results, not activity. We understand—both for ourselves and our customers—that data and software are key. We use them both so our work creates real impact.

Win as a team.  We come for the job and stay for the people. We love good food and drink. There are always laughs to be had, whether a budget meeting or a bowling party.

Enjoy the journey. Our customers often tell us that our software has changed their lives. We want to change the face of the ecommerce industry by helping businesses easily run back-office operations.

As a development DBA for Webgility, you will:

• Design stable, reliable and effective databases
• Collaborate with a team of world-class developers on their design decisions, giving advice on performance and writing good SQL
• Prepare deployment scripts and produce deployment plans
• Prepare rollback scripts and produce rollback plans
• Provide administration of development, testing and staging servers
• Offer consulting on optimal architecture and data models
• Determine, enforce and document database policies, procedures and standards
• Perform business requirement analysis with PM
• Create and manage schema documentation and other technical artifacts relating to development
• Work cross-team with other co-located teams, remote teams, and external partner companies

Required Job Skills and Experience

• 4+ years work experience as a Database developer building commercial software
• BS Degree in Computer Science, Electrical & Computer Engineering, Mathematics or equivalent job experience
• Extensive experience with PostgreSQL
• In-depth understanding of data management (e.g. permissions, recovery, security and monitoring)
• Extensive experience working with agile sprint teams to collaborate
• Excellent analytical and organization skills
• An ability to understand front-end users requirements and a problem-solving attitude
• Excellent verbal and written communication skills
• Research and suggest new database products, services and protocols

Other Requirements

Must be a US citizen or authorized to work in the US. Visa sponsorship currently not available.

Deep Thoughts

Be a part of something bigger with more opportunity and ownership of innovative ecommerce solutions. Ecommerce continues to grow at record speeds and you can help disrupt the market. Did you know? In the time it took you to read this, there were 200,000 searches on eBay and over 45,000 autonomous robots now roam Amazon warehouses in search of their next package.

Apply now   

Small businesses are the backbone of our economy. Today, more than ever, these businesses are struggling to survive and grow. Our mission is to help small businesses in retail and ecommerce succeed. We automate their operations (accounting, shipping, inventory, taxes) and give them unique insights so they can win. Webgility's SaaS platform automates ecommerce for thousands of businesses. We're experiencing tremendous growth and we need help with growing our Scottsdale team. If you're an experienced Customer Success Specialist, this is your opportunity to make a big impact.

 Responsibilities include:

• Strategically manage a book of Webgility’s large segment customers 
• Manage the 90-day onboarding experience through a defined sequence for the start of our customer’s journey to drive product adoption and engagement
• Focus and guide customers to our outlined model adoption goals 
• Using knowledge of Customer Health Scores to prioritize customers within your portfolio 
• Proactively research industry trends and knowledge in ecommerce for SMB’s
• Drive successful experiences for our customers with emphasis on success factors, potential issues, and providing solutions
• Responsible for providing professional support to customers by utilizing strong project management skills
• Articulate and position the value we provide for customers (with a focus on proven success and ROI) through consistent measurement, reporting, and check-ins
• Conduct reviews with accounts to determine customer satisfaction and identify opportunities for improvement and product expansion.
• Identify at-risk accounts and minimize monthly, quarterly, and annual churn rates.
• Leverage knowledge of SaaS and e-commerce industry best practices to provide excellent consultative support and ongoing value.
• Actively work with our Product and Marketing teams to provide feedback and other insight directly from customers.
• Collaborate with Support and Implementation teams to escalate any customer issues and make sure they are addressed in a timely manner
• Strategically targeting a portfolio of customers to better understand their business and upsell services

Qualifications:

• 3 + years relevant work experience in a customer-facing role, account management, or strategic consulting organization. SaaS and technical experience preferred.
• Excellent communication skills (both verbal and written), meticulous attention to detail, and resourceful problem-solving attitude
• Strong organization skills and superb capabilities with managing projects simultaneously and successfully
• Self-motivated individual with the desire for continuous learning and improvement
• Ability to work in a rapidly expanding and changing environment in an early-stage company.
• Demonstrated ability in driving customer retention and fostering meaningful client engagements
• An analytical and results focused mindset, coupled with a creative make-it-happen spirit
• Experience using CRM software (Salesforce & Outreach), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)
• Experience with QuickBooks or similar accounting software
• Strong interpersonal skills, and a proven track record of working cross-functionally to resolve customer issues

BONUS POINTS:

• Technical Support Experience
• Account Management / Customer Success Management
• Accounting Knowledge
• Compensation for this excellent growth opportunity includes base salary, performance bonus, equity options, and a generous benefits package. This is a full time position based in Scottsdale AZ.

Apply now   

Data Scientist

About the Opportunity

Small businesses are the backbone of our economy. Today, more than ever these businesses are struggling to survive and grow. Our mission is to help small businesses grow, make their lives easier and their businesses more efficient. We automate accounting for these businesses, so they can spend more time growing and less time dealing with operational hassle. Our SaaS platform automates accounting needs for thousands of online businesses (ecommerce, retail, etc.). If you’re passionate about solving real-world problems and lending a hand to the small business communities who are trying to survive in an ever-changing digital world, come join us!

Webgility is fully remote in the United States with offices in Scottsdale, AZ and Indore, India. We embrace flexibility and you can work from anywhere in the US.

Why Work for Us

We are a fast-paced group that thrives on innovation and collaboration that always drives customer impact. Webgility prides itself on empowering people and helping them learn, and offers tools for professional growth. Want to join a diverse group of thinkers, collaborators and a contagiously fun culture?

At Webgility, we value strong, positive relationships within our teams, our customer base, business partners and our communities. The ideal candidate will demonstrate a passion for data and how that can be used to help our customers, while demonstrating strong communication skills and willingness to collaborate. We are looking for someone who is comfortable in fast-paced environments with competing priorities, excited by collaboration and driven to solve problems for small businesses!

The Impact You Will Make

• Own our customer data and deliver insights that help our customers grow
• Articulate customer insights to stakeholders to aid in strategic initiatives that will drive enhancements to our products and corporate strategy
• Coordinate with members of the product, operations, customer success and finance teams in order to measure the effectiveness of the impact of product offerings and strategic goals
• Develop strategic frameworks that can be used to gain insights about customers, and external data to support decision making
• Oversee development of Webgility Intelligence framework and technology
• Lead the research and analysis process for the product team, managing business requirement documents, reports and quantitative research

What You Bring to the Table

• Experience working in high-growth or early-stage startups
• 5+ years of experience working in analytics, business intelligence, data engineering or a similar role
• BA/BS/Advanced degree in Computer Science, Economics, Applied Mathematics, Statistics or other quantitative focus
• Experience working with business intelligence tools, such as Power BI, Tableau, Amazon Quicksight, etc.
• Exemplary skills with Microsoft Excel and Google Sheets with strong data management background
• Must be a SQL wizard
• Programming language expertise in R and/or Python
• Strong communication and organizational skills 
• Experience delivering actionable insights to stakeholders and/or customers
• Experience working with geographically distributed teams
• Exceptional documentation skills and able to capture/communicate requirements to stakeholders
• Naturally curious human being, comfortable asking questions to internal and external stakeholders

Apply now   

Small businesses are the backbone of our economy. Today, more than ever, these businesses are struggling to survive and grow. Our mission is to help small businesses in retail and ecommerce succeed. We automate their operations (accounting, shipping, inventory, taxes) and give them unique insights so they can win. Webgility's SaaS platform automates ecommerce for thousands of businesses. We're experiencing tremendous growth and we need help meeting customer needs and building innovations that drive their success.

Webgility is fully remote in the United States with offices in Scottsdale, AZ and Indore, India. We embrace flexibility and you can work from anywhere in the US. If you're outcome-driven, ambitious and want to join a fast-paced SaaS company, let's talk.

As a Senior Software Engineer for Webgility, you will:

• Be a member of our platform team
• Collaborate with a team of world-class engineers in solving problems relating to ecommerce, data integration, security, data analytics, and microservices with high availability demands
• Improve the service fundamentals such as monitoring and deployment
• Build prototypes and validate design alternatives
• Work cross-team with other co-located teams, remote teams, and external partner companies

Required Job Skills and Experience

• 5+ years of software development experience developing commercial software using C#
• BS Degree in Computer Science, Electrical & Computer Engineering, Mathematics or equivalent job experience
• Extensive experience with .NET Core 3.x, ASP.NET Core 3.x, and WebAPI
• Extensive experience with unit testing/mocking frameworks
• Understanding of SOLID principles and design patterns
• Experience with scalable RESTful API development and deployment with .NET/C# technologies
• Experience with the SQL language (Postgres preferred)
• Experience with agile or scrum development practices
• Demonstrated problem solving and debugging skills

Desired Job Skills and Experience

• Experience with messaging and eventing systems
• Experience with GraphQL
• Experience with NoSQL is a plus
• Experience with TDD
• Experience with Pair Programming
• Experience with one of the Javascript GUI frameworks (Angular, React.js, Vue.js, etc)
• Experience with container runtimes such as Docker and how they are enabled by the underlying OS components
• Experience with workload/container orchestration using Kubernetes or similar platforms
• A passion for mentoring other engineers

Other Requirements

Must be a US citizen or authorized to work in the US. Visa sponsorship currently not available.

Deep Thoughts

Be a part of something bigger with more opportunity and ownership of innovative ecommerce solutions. Ecommerce continues to grow at record speeds and you can help disrupt the market. Did you know? In the time it took you to read this, there were 200,000 searches on eBay and over 45,000 autonomous robots now roam Amazon warehouses in search of their next package.

Apply now