Comprehensive Know-how
Our extensive collection of how-to articles and videos walk you through each e-commerce solution step by step.
We’ve got you covered
With a week-over-week 98% Customer Satisfaction rating, our support team is the best in the industry. Webgility experts in business, finance, and e-commerce make sure you get the most out of our solutions, and then some. Have a look at our reviews—they prove that helping your business succeed is our only mission in life. Seriously.
Expert Support
Our Support Team receives a 98% Customer Satisfaction rating week over week. Support is available Monday through Friday between the hours of 6:00 a.m. - 6:00 p.m. and Saturday between the hours of 8:00 a.m. and 4:00 p.m. Pacific Time.
To reach our Support Team, submit a Help Desk request and Support will contact you shortly.
Customer Success
Our Customer Success Advisors are experts on Webgility products, e-commerce business, and finance. Helping you get Unify Enterprise set up and running for your business is what we do best.
Our Professional Services are tailored to your business needs and are designed to help you make the most of Unify Enterprise and your e-commerce accounting.
QuickBooks Consultation
Our dedicated QuickBooks ProAdvisors are happy to advise you on the best way to use QuickBooks and Unify Enterprise to manage your e-commerce accounting.
What’s more, their insider e-commerce accounting tips and tricks will help you maximize Webgility’s solutions to improve workflows throughout your entire business.
Onboarding Package
Get started with Unify
- Installation and Setup
Our Customer Success Team will connect Unify to your online stores and accounting platform. We’ll even configure the store profile to work with your business and accounting settings, including how transactions are recorded and mapping products and inventory between your online store and accounting software. - Additional Setup
If you have purchased the Advanced level and above, we’ll connect Unify Enterprise Edition to your shipping processors to print shipping labels. We can also move Unify Enterprise Edition to another computer and set up new store connections. - Duration
Approximately 45 minutes to 2 hours. Available for Unify Enterprise Edition and Unify
Training
Get everyone on board
- Maximize Your Purchase
We’ll walk you through best uses for Unify in your day-to-day operations, including posting orders to your accounting software, syncing inventory, and processing orders. We also offer training for new team members and refresher training for your staff. - Duration
Approximately 1 hour. Purchase additional hours as needed. Available for Unify Enterprise and Unify
Accounting Consultation
Easy access to expert knowledge
- Your Personal QuickBooks ProAdvisors
A Certified QuickBooks ProAdvisor will share insider best practices on integrating QuickBooks with Unify Enterprise to effectively manage your e-commerce accounting. - Duration
Approximately 2 hours. Purchase additional hours as needed. Available for Unify Enterprise Edition
The attitude, availability, and skills of Webgility's customer support team are remarkably strong. I am so glad you guys are out there.
—Irl Cramer, The Alex Cramer Company
Webgility's customer success team showed patience and concern with all issues and questions I had during onboarding.
—Naomi Azeez, Sweet Sunnah
It's been a pleasure working with Webgility. Thank you a million times over for creating software that actually does what you say it will do. And thank you for giving excellent customer service.
—Angie, Sow True Seed