Frequently Asked Questions

• What is the most popular plan?

  Currently, our Premium plan is our most popular. Even with monthly orders below 1000, many of our customers enjoy the peace of mind that comes with this plan’s powerful feature set, which includes multichannel inventory sync, speedier automation intervals, and order management capabilities.

• Is Webgility sold as a subscription service or a one-time fee?

  All Webgility plans are sold as subscriptions.

• How far back can I go to download transactions?

  Every paid subscription of Webgility includes a courtesy 90-day historical data download. Additional downloads of data from any month prior to that 90-day window are available for purchase.

• What if I hit my order limit on an annual plan?

  That’s great news for you—what we call a luxury problem. If you sell more than expected for three consecutive months, you’ll be automatically promoted to (and charged for) the next highest plan (for example, from Advanced to Premium). If you start to exceed 10K orders per month, you’ll be charged $25 per 1K orders over 10K. However, we will often negotiate pricing if customers exceed well over 10K orders per month.

• If I sign up, can I upgrade or downgrade later?

  Of course. As your business grows and requires additional features and capacity, upgrading (or downgrading) can be done in a snap. Based on the change, you’ll be charged for the difference at the time of the adjustment.

• What if I want to cancel my account?

  We would hate to see you go, but we understand these things happen. You can cancel your annual subscription at any time, up to one business day before your renewal date. After cancellation, you will be charged one final payment for any unbilled time.

• How complicated is the setup? Do I need help?

  We strive to make our products intuitive and easy to configure. However, each customer is different, so we have plenty of experts on our team to help you. We offer multiple group sessions, several times a week, to our Lite customers. These sessions are intentionally kept very small and can often be customized to your particular configuration. They’re also free— and recorded, so you can rewatch them. And you can attend as many as you like.

  Our Premium plans can sometimes require more complicated integrations, so we offer White Glove one-to-one onboarding for these customers. We typically plan two to three onboarding sessions to make sure you’re fully configured and trained on our software—around six hours of effort for thousands of hours (and dollars) saved through automation.

• Do I have to pay extra for support?

  No. All of our plans include technical support via phone, email, and chat. However, there are differences between which tiers of support and onboarding services you have access to, depending on which plan you chose. Additionally, you will have access to our helpdesk, which is filled with hundreds of articles, videos, and guides which can answer almost any question you have about the software.

• Is Webgility an accounting software?

  No, Webgility is automation and order management software. QuickBooks and NetSuite are examples of accounting software. Webgility is a software solution that automatically and accurately pulls all of your sales order data into your accounting software, eliminating the need for manual data entry and many other tedious chores related to selling online.

• Do you support QuickBooks for Mac?

  We do not support QuickBooks for Mac. However, Lite work with QuickBooks Online using any modern browser on Mac or PC. Premium plans require either a Windows PC or a hosted environment (such as Right Networks) that can be accessed from either a Mac or PC.

• Do you support international editions of QuickBooks?

  Our Premium plans supports US, CA, UK, and ZA editions of QuickBooks Desktop.