Winning the Chargeback Battle without Losing Margins
For the hundreds of ecommerce businesses we speak with, chargebacks silently erode profits. Join us for practical ways to win that revenue back.
Your Speakers
David Pirtle
VP of Enterprise Engagement
John May
Customer Engagement Manager
Wednesday, Aug 12th - 10 AM PT
60 min - Live Q&A included
Virtual - Zoom
Ecommerce ops, finance & risk
Reserve Your Seat
Register for Aug 12th - 10 AM PT
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Why Now
Growth shouldn't create blind spots.
Adding a channel is a growth decision. It's also an operations decision nobody signs off on.
The revenue shows up immediately. The cost shows up later, and almost always in the same three places.
01
Every channel arrives with its own back office
Separate reports, separate portals, separate workflows. Overlooked exactly when you're scaling fastest.
02
Disputes land from everywhere at once
Missed deadlines, duplicate work, inconsistent evidence. Manual disputes cost you twice: in labor, then in win rate.
03
Fragmented data hides your real margin
When disputes, fees, and payouts sit in different systems, nobody can say which channel is actually profitable.
What We'll Cover
Multiple platforms. One gameplan.
Where post-transaction operations break as you scale, how to centralize them across every channel, and how to keep pace with card network rules that change faster than any manual process can track.
The hidden cost of selling everywhere
Why more gateways, processors, and merchant IDs multiply complexity, and why reporting breaks first.
Why disputes get so complex
Disputes from several processors and marketplaces at once, handled by hand across separate portals.
Centralizing post-transaction operations
One source of truth, standardized evidence, and automated routing, documentation, and reporting.
Staying ahead of network rules
VAMP, GMAP, and why Visa and Mastercard now move faster than manual updates can follow.
Preventing the next chargeback
Recurring dispute patterns, ratios by MID and processor, and channel-by-channel comparison.
Open Q&A
Bring your messiest dispute or reconciliation question. Both teams answer live.
Key Takeaways
What you'll leave with.
Consolidate disputes across every channel, processor, and merchant ID
A repeatable chargeback process that scales without new headcount
Reporting your finance and ops teams can actually share
Keep pace with Visa and Mastercard changes without manual tracking
Use dispute data to prevent chargebacks, not just recover them
Where fees, refunds, and payouts belong so channel margin stays traceable
Seats Are Limited
Two teams, one playbook, 60 minutes.
Disputes, rule changes, and the data behind every claim. One playbook for every channel and processor. Can't make it live? Register for the recording.
