Amazon Reimbursements: How to Recover Money Amazon Owes Your Business

Many Amazon sellers assume that marketplace fees, inventory adjustments, and reimbursements happen automatically. In reality, Amazon processes millions of transactions every day, and mistakes happen. Inventory gets misplaced, products are damaged, FBA fees are calculated incorrectly, customer refunds aren't fully reimbursed, and inbound shipments may be counted incorrectly. Unless you actively monitor these issues, that money stays with Amazon instead of your business.

One of the biggest changes sellers need to know is Amazon's reimbursement claim window. Claims that were once allowed for up to 18 months must now be filed within 60 days, making regular audits far more important. Missing this deadline often means permanently losing the opportunity to recover your money.

The webinar highlights six reimbursement categories every Amazon seller should review.

The first two are lost inventory and damaged inventory. Amazon warehouses process millions of products, making misplaced or damaged inventory surprisingly common. Sellers should compare shipped units, sales, returns, and remaining inventory to identify missing products and submit reimbursement claims using their manufacturing cost rather than retail price.

Another major source of lost profit is incorrect FBA fulfillment fees. If Amazon records incorrect product dimensions or weight, your product may be assigned to a higher fulfillment tier. Even a small measurement error can increase fulfillment costs on every order. Reviewing the FBA Fee Preview report and requesting a Cubiscan remeasurement can uncover significant savings while enabling retroactive reimbursement claims.

The webinar also covers customer refund gaps. Sometimes Amazon refunds a customer but never credits the seller after the product isn't returned. Comparing the Returns Report with the Reimbursements Report helps identify refunds that should have resulted in reimbursement after the 45-day return window expires.

Two additional opportunities include removal order errors and inbound shipment shortages. If Amazon loses inventory while returning products to you or receives fewer units than you shipped, those discrepancies may qualify for reimbursement. Regularly reviewing removal order reports and inbound shipment reports helps uncover these hidden losses.

The biggest takeaway is that reimbursement recovery shouldn't be an occasional project. It should become part of every month-end close. A simple monthly audit of inventory adjustments, FBA fee dimensions, refund discrepancies, removal orders, and inbound shipments helps sellers recover money before the 60-day deadline expires.

While Webgility doesn't file reimbursement claims, it helps ecommerce businesses maintain accurate Amazon Accounting through automated order posting, Amazon Settlement Reconciliation, and QuickBooks Ecommerce Accounting. Combined with regular reimbursement audits, accurate financial records help sellers protect both their revenue and their profitability.