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Salute to Support: Why We’re the Best

Valuable learnings from 11 years in ecommerce automation

Since 2007—month over month, year after year—Webgility customer support and success achieve a 98% (or better) Customer Satisfaction Rating. That’s no coincidence. Our customer support teams are the best in the biz because we care deeply about our customers and we listen.

With 11 years in business, we’ve learned a few things about the folks who use our software. What do Webgility customers care about?

  • They can always get a human on the phone
  • Their automation is set up by an expert in ecommerce, accounting, and finance
  • Webgility Unify data is constantly backed up every day
  • We offer secure integrations with the best business systems and ecommerce platforms in the world
  • We offer an “undo” button, so all posts can be undone, no matter what
  • They can try our software before they buy it

What do we love the most about our customers?

  • They are tenacious and hard working
  • They are passionate about products and selling
  • They’re not afraid to shout out their loyalty from the rooftops

But enough out of us, let’s hear it in their words:

“It’s been a pleasure working with Webgility. Thank you a million times over for creating software that actually does what you say it will do. And thank you for giving excellent customer service.”What makes a company better? It starts and ends with Customer Support. Click To Tweet

“The attitude, availability, and skills of Webgility’s customer support team are remarkably strong. I am so glad you guys are out there.”

“Webgility’s customer success team showed patience and concern with all issues and questions I had during onboarding.”

“Webgility is an amazing company with amazing software. It saved me hours of manual transactions and the Customer Success Team goes out of their way to help, and even customize, your program.”

“Huge time saver! Webgility’s Unify has saved me tons of time on manual entry of orders. I could not be more happy with the services that this solution provides.”

“Unify is really easy to use—the ability to unsync an order is a super bonus.”

“Unify has definitely made my job easier and saved $$$$ in accounting expenses.
I love this app! It’s truly amazing. I was doing everything by hand before inputting all of my orders. Unify saves me so much time.”

“This nifty app is now saving me many hours of manual entry each month. Thanks to Unify, I get to spend more time in my studio.”

“Unify is a great product. I am now able to spend more time focusing on growing my business than manually entering transactions from my sales channels.”

“For the past 10 months we have been using Unify with three stores—the time we save with our books is remarkable.”

“Unify lets us look at the appropriate data for growth and projections.”

“Unify reduces the order processing time we previously spent by 50% and it accurately imports all of the data.”

“Unify has helped streamline our order entry process by connecting the disparate stores and helping automate our dropshipping process allowing us more time to grow our business.”

“Unify keeps our inventory correct and saves countless hours trying to reconcile on-hand product versus online orders. We couldn’t be happier.”

“We ship 100 orders per day, but whether your store is big or small, you should be recording your sales in an accounting software like QuickBooks. Unify easily pays for itself.”

“Unify is extremely user-friendly. It has streamlined our web sales and has drastically cut down on data entry. We were manually entering every web order until I happened upon this amazing solution.”

“We do several thousand orders per month and needed a solution that could work with that type of volume.”

“Unify is a solid tool that has improved our entire order management process.”

“If you are looking to connect Magento and QuickBooks, I can’t think of anyone else better to work with than Webgility.”

“I cannot imagine working without this incredible tool.”

Thanks to all of our awesome customers who have sent their kudos. Our hearts are full and we’re more inspired than ever to expand and improve our business.

Parag

Parag

Before founding Webgility, Parag led product teams at Amazon.com and was a founding partner at the leading web development company Gate6. Parag is a self-proclaimed data addict.

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